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Alcatel-Lucent OmniTouch Contact Center vs DIGITAL CX comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Alcatel-Lucent OmniTouch Contact Center and DIGITAL CX based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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768,740 professionals have used our research since 2012.
Ranking
17th
out of 36 in Contact Center Platforms
Views
40
Comparisons
26
Reviews
0
Average Words per Review
0
Rating
N/A
49th
out of 66 in Customer Experience Management
Views
18
Comparisons
13
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
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768,740 professionals have used our research since 2012.
Comparisons
Also Known As
Alcatel Lucent OmniTouch Contact Center, OmniTouch Contact Center, OmniTouch CC
Dimelo, a Ring Central Company
Learn More
Alcatel-Lucent Enterprise
RingCentral
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Overview

A scalable and reliable contact center solution for up to 7,000 agents. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.
Sample Customers
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,740 professionals have used our research since 2012.

Alcatel-Lucent OmniTouch Contact Center is ranked 17th in Contact Center Platforms while DIGITAL CX is ranked 49th in Customer Experience Management. Alcatel-Lucent OmniTouch Contact Center is rated 0.0, while DIGITAL CX is rated 0.0. On the other hand, Alcatel-Lucent OmniTouch Contact Center is most compared with , whereas DIGITAL CX is most compared with .

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.