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Alfabet IT Planning & Portfolio Management vs ServiceNow Strategic Portfolio Management comparison

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Buyer's Guide
Project Portfolio Management
April 2024
Executive Summary

We performed a comparison between Alfabet IT Planning & Portfolio Management and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Broadcom, ServiceNow and others in Project Portfolio Management.
To learn more, read our detailed Project Portfolio Management Report (Updated: April 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Anonymous User
Helps us to implement and understand the status of our projects
It helps us to implement and understand the status of our projects and the business billers that they may have.
Anonymous User
Researched Alfabet IT Planning & Portfolio Management but chose ServiceNow Strategic Portfolio Management: A very strategic demand management tool that visualizes risks and ratings in a bubble chart
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The dashboard is the most valuable feature."

More Alfabet IT Planning & Portfolio Management Pros →

"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management.""The most important feature of ServiceNow IT Business Management is flexibility.""Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.""The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.""The product is quite convenient and user-friendly.""Competitive in terms of research""We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it.""The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."

More ServiceNow Strategic Portfolio Management Pros →

Cons
"The user-experience, enhanced performance, and in-hand governance can be improved."

More Alfabet IT Planning & Portfolio Management Cons →

"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs.""The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure.""ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more.""ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor.""The price is too high.""It could be more user-friendly.""The user interface could be more modern.""The cost could be improved. The solution is quite pricey."

More ServiceNow Strategic Portfolio Management Cons →

Pricing and Cost Advice
  • "The solution is expensive. There is a yearly licensing cost. There are no additional costs, only the standard license, and the cloud license."

    • More Alfabet IT Planning & Portfolio Management Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."

    • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Alfabet IT Planning & Portfolio Management?
    Top Answer:The dashboard is the most valuable feature.
    What is your experience regarding pricing and costs for Alfabet IT Planni...
    Top Answer:The solution is expensive. There is a yearly licensing cost. There are no additional costs, only the standard license, and the cloud license.
    What needs improvement with Alfabet IT Planning & Portfolio Management?
    Top Answer:The user-experience, enhanced performance, and in-hand governance can be improved.
    What do you like most about ServiceNow Strategic Portfolio Management?
    Top Answer:The PPM module is an excellent service.
    Read all 21 answers   →
    What is your experience regarding pricing and costs for ServiceNow Strate...
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Read all 15 answers   →
    What needs improvement with ServiceNow Strategic Portfolio Management?
    Top Answer:The configurations are fine, but the user interface could be improved. ServiceNow generally introduces a lot of new user interfaces, workspaces, and other features. There is room for improvement… more »
    Read all 19 answers   →
    Ranking
    14th
    out of 35 in Project Portfolio Management
    Views
    397
    Comparisons
    339
    Reviews
    1
    Average Words per Review
    419
    Rating
    8.0
    3rd
    out of 35 in Project Portfolio Management
    Views
    2,172
    Comparisons
    1,572
    Reviews
    15
    Average Words per Review
    557
    Rating
    7.8
    Comparisons
    Also Known As
    planningIT, alfabet planningIT, Alfabet IT Planning and Portfolio Management
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Software AG
    ServiceNow
    Overview

    Software AG's Alfabet IT Planning & Portfolio Management Platform provides decision-makers with insight into the IT portfolio to make the right IT investment decisions and to plan how IT will support the business in the future.

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    FUJITSU, Coca Cola, ING, CreditSuisse, CosmosDirekt, GTA, Echo Entertainment Group, Electrolux, Cern
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company11%
    Government11%
    Insurance Company10%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Renewables & Environment Company6%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Manufacturing Company11%
    Government11%
    Computer Software Company10%
    Company Size
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise11%
    Large Enterprise76%
    REVIEWERS
    Small Business25%
    Midsize Enterprise7%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Project Portfolio Management
    April 2024
    Download Free Report
    Find out what your peers are saying about monday.com, Broadcom, ServiceNow and others in Project Portfolio Management. Updated: April 2024.
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    Alfabet IT Planning & Portfolio Management is ranked 14th in Project Portfolio Management with 4 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. Alfabet IT Planning & Portfolio Management is rated 7.6, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Alfabet IT Planning & Portfolio Management writes "Helps us to implement and understand the status of our projects". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Alfabet IT Planning & Portfolio Management is most compared with ARIS BPA, LeanIX, Alfabet FastLane, Jira and Broadcom Clarity , whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Polarion ALM.

    See our list of best Project Portfolio Management vendors and best Project Portfolio Management vendors.

    We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.