We performed a comparison between Microsoft Azure DevOps and ServiceNow IT Business Management based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Azure DevOps finishes slightly ahead of ServiceNow IT Business Management. Azure DevOps is easier to use and implement and integrates seamlessly with other Microsoft solutions. It provides excellent collaboration and the ability to monitor numerous activities all at once. Workflows are easy to learn and manage, saving time and money, which helps to keep teams productive and profitable.
"It is stable, and we have had no issues with it."
"It has a good GUI, and it's very user-friendly."
"All features are good. Pipelines feature is great, and Boards and Artifacts features are also really good. It is really good at what it does. It is very comprehensive, and it has some really great aspects to it. It is very easy. It is probably one of the easiest to use DevOps tools in the industry, and it is well integrated."
"Typically the sprints themselves and managing the tasks have essentially eliminated our need for reporting."
"The simplicity is very good and the customer experience is also great."
"The most valuable feature is that it's fully integrated, where we have a single place to do everything that we need."
"The build and release management features are valuable."
"The most valuable feature is that we can run integrations with DevOps. From a QA perspective and a testing perspective, we can run those tests and integrate automation tools. Then we can run those tests as part of the deployment process. Every time we are deploying something, it automatically runs all the tests."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"The program is stable."
"The solution is scalable."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The performance is good."
"You don't need a lot of plugins."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"Non-functional testing such as security testing, log testing, and performance testing can be improved with a better visualization."
"With Microsoft, I would prefer to have more test plans. It's very difficult to find individual test plan module training."
"Testing is very important. Microsoft Azure DevOps tests very well. However, DevOps teams need to be aware of what they are impacting when someone updates anything on the system."
"There is only one key area of improvement for me. The new imaging thing is that there is DevOps, where security is important because it is always lasting. So, to integrate security in our DevOps, that would be nice."
"Microsoft Azure DevOps could improve by having better integration with other email servers."
"The portfolio is one area where DevOps has room for improvement. Built-in reporting and visualization also could be better. We're using Power BI and Tableau to compile more complex reports and dashboards. Azure DevOps has some out-of-the-box reporting capabilities, but they're very simple. It's usually okay on the team level, but if you have to run a complex report, it's difficult and insufficient, so we use Power BI as an extension."
"Microsoft Azure DevOps should create some training materials."
"The solution could be made faster because it can be a little unnerving to browse through too many pages and press too many buttons."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"A major improvement we would like to see is definitely around agile management."
"The solution needs a few things in terms of resource management."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"It could be more user-friendly."
"Dashboard interface is limited functionally and not very user friendly"
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The interface isn't user-friendly."
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Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 124 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. Microsoft Azure DevOps is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "Good support, helpful management capabilities, and great Kanban boards". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Microsoft Azure DevOps is most compared with GitLab, Jira, TFS, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Jira, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management report.
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