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Pricing and Cost Advice
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"It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain.""We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet.""The pricing is free for us because we are an associate partner for the product.""Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it.""We need a license because we have a higher number than the free part.""The pricing is very competitive and I think that it is okay.""I am using the free version, but my clients are paying for it. When they start, they evaluate it for 30 days, and after seeing the value, they move to its paid version."

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Top Answer: The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I… more »
Top Answer: Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests… more »
Ranking
51st
out of 55 in Help Desk Software
Views
7
Comparisons
5
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
out of 55 in Help Desk Software
Views
8,520
Comparisons
7,027
Reviews
20
Average Words per Review
616
Rating
7.9
Comparisons
Also Known As
JIRA Service Desk
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Overview

AllyO was created for one goal: Make recruiting delightful and efficient for everyone.
As the leading end-to-end recruiting AI and automation software, AllyO automates the most tedious and time-consuming pieces of talent acquisition. The result? Organizations are able to accelerate their time-to-hire by 4X and delight candidates by 2X industry standards.

Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.

Offer
Learn more about AllyO Assist
Learn more about JIRA Service Management
Sample Customers
G4s, National Safety Apparel, Maggiano’s Little Italy, randstad
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Top Industries
No Data Available
REVIEWERS
Computer Software Company33%
Comms Service Provider20%
Retailer13%
Transportation Company7%
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider22%
Financial Services Firm7%
Government7%
Company Size
No Data Available
REVIEWERS
Small Business53%
Midsize Enterprise10%
Large Enterprise37%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
535,544 professionals have used our research since 2012.

AllyO Assist is ranked 51st in Help Desk Software while JIRA Service Management is ranked 2nd in Help Desk Software with 14 reviews. AllyO Assist is rated 0.0, while JIRA Service Management is rated 7.8. On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". AllyO Assist is most compared with , whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Zendesk Guide, IBM Maximo and PagerDuty.

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