out of 15 in Contact Center Infrastructure
Average Words per Review
out of 28 in Contact Center Platforms
Average Words per Review
Compared 41% of the time.
Compared 12% of the time.
Compared 8% of the time.
Compared 6% of the time.
Compared 1% of the time.
Also Known As
|uCI||Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud|
|Altitude uCI suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.||Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.|
Learn more about Altitude Software uCI
Learn more about Genesys Cloud
|avocis AG||Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster|
No Data Available
Computer Software Company35%
Comms Service Provider18%
Altitude Software uCI is ranked 9th in Contact Center Infrastructure while Genesys Cloud is ranked 2nd in Contact Center Platforms. Altitude Software uCI is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Altitude Software uCI is most compared with , whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Avaya IX Contact Center, Cisco CCX and Salesforce Service Cloud.
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