Have A Question About Contact Center Infrastructure?

Our experts can help. 279,484 professionals have used our research on 6,316 solutions.

Have A Question About Contact Center Infrastructure?

Our experts can help. 279,484 professionals have used our research on 6,316 solutions.
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Reviews
Total number of reviews on IT Central Station
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The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
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Contact Center Infrastructure Reviews

Read top reviews of Contact Center Infrastructure solutions from the IT Central Station community:
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Five9
Real User
Operations Manager at a tech services company with 51-200 employees
Nov 29 2017

What is most valuable?

Primarily, Five9 is a cloud based application. So there is no extra investment required from the consumer end and it is fairly easy and quick to setup. Additionally, the technical support that they provide is top notch. They are very patient,... more»

How has it helped my organization?

We used to host all our email accounts on Gmail, so there was no accurate reporting, access limitations, etc. But now, we have moved to the email service provided by Five9, and are able to handle these interactions much better.

What needs improvement?

I would like to have a Five9 supervisor app that can be used on a smart phone, so I can have more accessibility while in transit.
Five9
Real User
IT Admin at a insurance company
Nov 30 2017

What is most valuable?

Five9 is extremely easy to manage and maintain. I solely handle the Five9 solution for our entire call center. It is that easy.

How has it helped my organization?

Five9 lets us call all over the country using local area codes to set appointments for our agents everywhere from our central office.

What needs improvement?

Sometimes, there are some some call quality issue complaints from our users. After an extensive investigation, it just seems to be a little hiccup within Five9 itself or the customer phone that we are dialing, but this is no major issue at all.

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