We just raised a $30M Series A: Read our story

Compare Aternity vs. Riverbed AppResponse

Cancel
You must select at least 2 products to compare!
Aternity Logo
7,659 views|3,769 comparisons
Riverbed AppResponse Logo
3,236 views|2,651 comparisons
Featured Review
Find out what your peers are saying about Aternity vs. Riverbed AppResponse and other solutions. Updated: November 2021.
552,407 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We've looked at the Digital Experience Management Quadrant (DEM-Q) to see how our digital experience compares to others who use the solution. We have used that to see how we are trending and it gives us some insight into areas that we might need to focus more on. That's helpful.""There are also built-in activities that let you measure things like preview mail, open address book, and send mail. Those are the activities that we are able to get measurements on, and those are things we have not seen in other software monitoring tools.""We could resolve issues that they had been facing for months or years. They had been having the same issues, the same performance problems, whether it was Excel taking a long time to load, or network instability, or voice call problems, and we would fix it in minutes, in front of them in a meeting, with absolute confidence. It would just blow their minds.""The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it.""Aternity's Digital Experience Management Quadrant (DEM-Q) has been a game changer for us. While knowing your own metrics is nice, if you don't know how you compare to others or what the numbers should be, then it doesn't tell you much. This solution puts that into context (if we are doing better than others or worse), which helps us prioritize where we want to focus and do improvements versus that's just how slow it's supposed to be. It's also great in communicating what we are doing and why we're doing it to our IT leadership teams, by saying, while we're pretty far behind others in certain categories, the time and changes for our prioritizations are justified.""Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application.""It is a tool that helps me check users' computers really quickly without having a help desk administrator logging in and doing analysis. Anyone who has access to Aternity, including our support team, can log onto Aternity and do a quick, basic analysis.""The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application."

More Aternity Pros »

"When it comes to the ability to scale up the product, this is suitable for small medium and large environments,""The most valuable feature is performance monitoring.""I have found the AppResponse, which is a packet capture solution, very good. It gives you the ability to drill down back in time. You've got all the packets there. You can troubleshoot it later, not immediately. It's very interesting.""We really like the scalability capabilities."

More Riverbed AppResponse Pros »

Cons
"When it comes to a lot of the features that I would want, they will tell you they are in their SaaS version, which we don't use... They put all the new features on the SaaS solution and that's where you get the latest and greatest stuff... Why not have those features available for on-prem users?""Aternity does provide performance numbers, the data. However, it doesn't tell you what you can do about it. It just presents the facts. How to interpret the data, and how to draw conclusions from a lot of the data, requires knowledge and experience. That's the part that I would hope Aternity can continue to explore and give us that kind of capability.""For me, the biggest problem is the price. It is not so much about how much it costs. It is about Aternity only giving you 12 months upfront. So, you got to purchase it for 12 months. A lot of our customers are on a per-user-per-month type billing. They are all OPEX rather than CAPEX. It would be a lot better for our customers if there was an option available for OPEX so that it is billed on a monthly basis than a yearly basis. They've got only Windows agents. They don't actually have mobile agents. It would be a lot better if they could also integrate Android and iOS because then we can start pulling steps and performance management out of users' mobile devices. That's the biggest addition I would suggest at the moment. A lot of our customers have desktops as well as tablets or mobile devices. We should be able to monitor that stuff as well.""Their technical support should be improved in terms of response time. Its stability should also be better. We are currently using version 10, and its stability is not so high. The server crashes from time to time and needs to be restarted. Sometimes, you also have problems with applications.""The other place for improvement, as an on-prem, non-SaaS customer, is that the system administration and management in Aternity are very difficult. They've even told me that most of their support calls come in due to configuration and system administration on their on-prem. Their on-prem solution is not easy to use.""In terms of a new feature, it would be good if we could restrict a user to a specific application or server. We have several customers, and we have to set up one or two servers for each customer. We have to set up one server for production and one for the test environment. Each user at the customer level can see all applications and the data of all applications, which is not really useful and good. We should be able to restrict user access at the application level or server level.""Being able to add custom monitoring to dashboards would be nice. Right now, if you want to monitor the value of a registry key on your systems, to get that added into the dashboard you have to reach out to Aternity so they can start looking for that value. It would be interesting if that were more of a self-serve function.""Right now, the user information being displayed by Aternity is received from AD. Ideally, we would like to see integration with other sources for user information, like other databases, so we are not limited to AD."

More Aternity Cons »

"The pricing is on the higher side of things. If they could lower it, that would be ideal.""Technical support needs to be more responsive.""The AI features should be addressed in respect of the analysis and intelligence that must be supported and delivered in the tool to predigest the large amounts of data.""The initial setup is straightforward, but you have to know a little about the product. It's not for everybody to just plug and play. If you know how the solution is implemented then it is straightforward."

More Riverbed AppResponse Cons »

Pricing and Cost Advice
"Its licensing cost is very low. That's one of the reasons why we have kept it for so long. We get more than a 70% discount on the maintenance licenses. Its cost is very low for us, but if you buy it new, it would be much more expensive at the retail price.""In my opinion they are asking a lot for their SaaS solution, but I also know that that's the direction they're going... The current, on-prem solution is probably a fair price.""Regarding cost, compared to other solutions, Aternity is pretty low. It's definitely lower-cost than others that we looked at, like Nexthink.""It's not a cheap product. There are no two ways about that. If you compare it with a couple of the other solutions operating in the space, it might be on the slightly more expensive side, but it is one of those tools where, once you've got it, you understand the true value. You will get that money back.""It is definitely a premium solution; it is not an inexpensive product. We have to ensure that we are getting the most out of it in order to justify the cost. However, it is not cheap, especially when you want to install it on all your endpoints.""The pricing for the users and agents is reasonable compared to other solutions and vendors.""You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the essential licenses, and then they get what they call the application add-ons on top. They have to pay depending on how many customers and applications they want to monitor.""The pricing is fair."

More Aternity Pricing and Cost Advice »

"The solution is no more expensive than other products.""The price is a little bit high, especially because we have to pay an import tax."

More Riverbed AppResponse Pricing and Cost Advice »

report
Use our free recommendation engine to learn which Application Performance Management (APM) solutions are best for your needs.
552,407 professionals have used our research since 2012.
Questions from the Community
Top Answer: It is useful for working out whether there are any issues in the network or between the endpoints. It is also useful for working out any performance issues. It has been useful for a lot of stuff… more »
Top Answer: You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the… more »
Top Answer: For me, the biggest problem is the price. It is not so much about how much it costs. It is about Aternity only giving you 12 months upfront. So, you got to purchase it for 12 months. A lot of our… more »
Top Answer: When it comes to the ability to scale up the product, this is suitable for small medium and large environments,
Top Answer: The solution is no more expensive than other products. At the end of the day all solutions are always expensive. It all depends on how one wishes to spend his money. There are a host of solutions… more »
Top Answer: The AI features should be addressed in respect of the analysis and intelligence that must be supported and delivered in the tool to predigest the large amounts of data.
Ranking
Views
7,659
Comparisons
3,769
Reviews
12
Average Words per Review
2,019
Rating
8.3
Views
3,236
Comparisons
2,651
Reviews
3
Average Words per Review
451
Rating
8.0
Comparisons
Also Known As
Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity
OPNET SteelCentral AppResponse, ACE Live, OPNET, AppResponse Xpert
Learn More
Overview

What is Aternity: Aternity, the enterprise-class Digital Experience Management company, transforms the employee experience in the digital workplace, with enterprise-scale analytics for every application, all transactions, any device, and all users. Aternity’s AI-powered visibility and self-healing control help IT optimize business application performance to improve employee productivity and customer satisfaction, mitigate the risk of IT transformation, and drive down the cost of IT operations.

Riverbed® AppResponse delivers full stack application analysis—from packets to web pages to end-user experience—letting you observe all network and application interactions as they cross the wire, whether they are encrypted or not. Using powerful, flexible network and application analytics and workflows, AppResponse speeds problem diagnosis and resolution, helping you get to answers fast

Offer
Learn more about Aternity
Learn more about Riverbed AppResponse
Sample Customers
Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild
N11.com, OneMain Financial, China Bank, Halkbank, Kaust
Top Industries
REVIEWERS
Financial Services Firm38%
Healthcare Company15%
Legal Firm12%
Media Company8%
VISITORS READING REVIEWS
Computer Software Company26%
Financial Services Firm12%
Comms Service Provider12%
Insurance Company7%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider16%
Financial Services Firm9%
Government9%
Company Size
REVIEWERS
Midsize Enterprise10%
Large Enterprise90%
VISITORS READING REVIEWS
Small Business25%
Midsize Enterprise15%
Large Enterprise59%
REVIEWERS
Small Business33%
Midsize Enterprise13%
Large Enterprise53%
Find out what your peers are saying about Aternity vs. Riverbed AppResponse and other solutions. Updated: November 2021.
552,407 professionals have used our research since 2012.

Aternity is ranked 4th in Application Performance Management (APM) with 12 reviews while Riverbed AppResponse is ranked 21st in Application Performance Management (APM) with 4 reviews. Aternity is rated 8.2, while Riverbed AppResponse is rated 8.0. The top reviewer of Aternity writes "Not only helped us know which devices to refresh, but helped us determine if a refresh was even necessary, with factual data". On the other hand, the top reviewer of Riverbed AppResponse writes "Has modules to troubleshoot web applications, database transactions, and unified communications, all in one". Aternity is most compared with Nexthink, Dynatrace, AppDynamics, SysTrack and SCOM, whereas Riverbed AppResponse is most compared with Dynatrace, SolarWinds NPM, Cisco Stealthwatch, AppDynamics and ExtraHop Reveal(x) for IT Operations. See our Aternity vs. Riverbed AppResponse report.

See our list of best Application Performance Management (APM) vendors.

We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.