We performed a comparison between BMC Remedyforce [EOL] and ConnectWise PSA based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."If a company needs to expand the solution, they are able to do so. It is quite scalable."
"The stability is good. There are no bugs."
"The interface and customization are the solution's most valuable features."
"It's a stable solution."
"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."
"BMC Remedyforce is a good tracking service in general."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"An inexpensive solution that is easy to set up and use without much support."
"The initial setup isn't too difficult."
"The product has been pretty stable so far."
"It handles ticketing pretty well, and it's not something I have many critiques for."
"The most valuable feature is the management of projects from start to finish."
"I also like ConnectWise's ability to set up queries. I can set up all these different queries that look for specific things and end up with a list of results, like feedback from the client or the ticket status."
"All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen."
"The platform is easy to use."
"The ease of reporting is valuable. We have a weekly management meeting, and we gather numbers from ConnectWise in preparation for that. It is helpful for measuring how we're doing in our performance."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"My team finds the search options and the user interface to be really cumbersome."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"The solution's technical support is in need of a lot of improvement."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"The customer service management (CSM) features are in need of improvement."
"They need to make it possible to more easily customize the user interface."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"Has a very outdated 90s interface and not all features are accessible via the mobile app."
"If you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to another company. You have to individually reassign each one of those tickets to a new company."
"Their reporting options aren't great. BrightGauge was something that we added on, and that enhanced the experience."
"It would be nice if ConnectWise gave us more flexibility when using customized fields in the interface. You can set up a user-defined field, but those don't port over to tables. It's really inconvenient."
"The custom reporting needs to be improved."
"Sometimes it is a little bit slow, which is the only complaint I have about it."
"It needs to be easier to share tickets between users who need to work together."
"A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while ConnectWise PSA is ranked 15th in Help Desk Software with 19 reviews. BMC Remedyforce [EOL] is rated 7.8, while ConnectWise PSA is rated 8.2. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". BMC Remedyforce [EOL] is most compared with , whereas ConnectWise PSA is most compared with ServiceNow, Datto Autotask Professional Services Automation, JIRA Service Management, ManageEngine ServiceDesk Plus and Kaseya BMS.
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