Compare Bold360 vs. Zendesk Chat

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Bold360 Logo
190 views|130 comparisons
Zendesk Chat Logo
26 views|11 comparisons
Most Helpful Review
Quotes From Members

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Top Answer: We like the mobile application, which allows us to provide a faster response to the customer.
Top Answer: We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket… more »
Top Answer: We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same Zendesk platform. There is no need to take the conversation or customer query… more »
Ranking
6th
out of 20 in Live Chat
Views
190
Comparisons
130
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
out of 20 in Live Chat
Views
26
Comparisons
11
Reviews
1
Average Words per Review
391
Rating
10.0
Popular Comparisons
Also Known As
BoldChat
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Overview
Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

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Sample Customers
The North Face, Vodafone, Intuit
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Bold360 is ranked 6th in Live Chat while Zendesk Chat is ranked 2nd in Live Chat with 1 review. Bold360 is rated 0.0, while Zendesk Chat is rated 10.0. On the other hand, the top reviewer of Zendesk Chat writes "Flexible, stable, and allows for faster delivery of support". Bold360 is most compared with LiveChat, whereas Zendesk Chat is most compared with .

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We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.