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Bold360 vs Zendesk Chat comparison

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Bold360

34 views|21 comparisons
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Zendesk Chat

Read 2 Zendesk Chat reviews
60 views|40 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Live Chat
March 2024
Executive Summary

We performed a comparison between Bold360 and Zendesk Chat based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat.
To learn more, read our detailed Live Chat Report (Updated: March 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Use Bold360?
Bahati Asher Faith
Great live chat capabilities, useful customizations, and helpful social media assistance functionality
Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us. It is helping us to... Read more →
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Questions from the Community
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What do you like most about Zendesk Chat?
Top Answer:Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us.
Read all 2 answers   →
What needs improvement with Zendesk Chat?
Top Answer:Zendesk is expensive for smaller businesses to use. This may affect the ROI of businesses that do not have a good budget. Technical support does not provide good support on time as you have to wait… more »
Read all 2 answers   →
What is your primary use case for Zendesk Chat?
Top Answer:I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about their accounts and transactions. The software is so being used in internal… more »
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Ranking
11th
out of 23 in Live Chat
Views
34
Comparisons
21
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 23 in Live Chat
Views
60
Comparisons
40
Reviews
1
Average Words per Review
494
Rating
10.0
Comparisons
Also Known As
BoldChat
Zendesk Talk
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Zendesk
Overview
Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Sample Customers
The North Face, Vodafone, Intuit
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Buyer's Guide
Live Chat
March 2024
Download Free Report
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat. Updated: March 2024.
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768,740 professionals have used our research since 2012.

Bold360 is ranked 11th in Live Chat while Zendesk Chat is ranked 4th in Live Chat with 2 reviews. Bold360 is rated 0.0, while Zendesk Chat is rated 10.0. On the other hand, the top reviewer of Zendesk Chat writes "Great live chat capabilities, useful customizations, and helpful social media assistance functionality". Bold360 is most compared with , whereas Zendesk Chat is most compared with Amazon Connect.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.