Chart Key
Average Rating
Average rating based on reviews
Views
Number of total page views
Comparisons
Number of times compared to another product
Reviews
Total number of reviews on IT Central Station
Followers
Number of followers on IT Central Station
The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
Most Views
From IT Central Station visitors
Most Reviews
Within the last 24 months
Most Followed
By IT Central Station users
Most Compared
From IT Central Station visitors

Live Chat Reviews

Read top reviews of Live Chat solutions from the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
LiveChat
Real User
Director of Global Support at a hospitality company with 51-200 employees
Jun 13 2017

What is most valuable?

As a manager I use all features, but reporting and setting are my personal favorites because they're easy to use and provide data that helps you with the right decision.

How has it helped my organization?

Since we started to use LC we managed to increase out customer satisfaction level, increase sales and most important thing to speed up our interaction with our customers because it's all "in real time".

What needs improvement?

I have sent my feedback to their development team. I asked them for more filtering options for reporting and Agent profile permissions. This was because I wanted more options while creating agents profile, skill levels etc. They've added... more»
LiveChat
Real User
CEO at a logistics company with 1-10 employees
Dec 10 2017

What is most valuable?

I majorly love the ticket and knowledge base features, which allow us to save automated answers to the most popular customer queries. This has improved customer/helpdesk response times.

How has it helped my organization?

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby... more»

What needs improvement?

The service needs to be more popular than it currently is. I have seen SMEs use helpdesk programs which are not up to par. I will assume they do this as they are not aware of the power of LiveChat.
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I am the owner of LoebigInk.com, author of TheInkBlog.net, CriminalThinking.net and part-time Technology Manager for the Alliance for Performance Excellence. I have over 15 years of experience working in the quality improvement and technology fields as an administrator and web consultant. I... more>>
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Director of Client Success, Co-Founder
Co-Founder and Director of The Chat Shop. e: hello@thechatshop.com p: +4420 3567 1037

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