BrandsEye vs Verint Messaging comparison

BrandsEye is the worlds leading opinion mining company headquartered in London. We use a proprietary mix of search algorithms, crowd-sourcing and machine learning to mine online conversation for sentiment and the topics driving sentiment. We used this technology to accurately predict both Brexit and Trump's victory, proving that meaningful, predictive insights can be gained from online conversation. We provide accurate opinion data to organizations around the world to make better decisions.

Deliver great customer experiences on the messaging channels your customers use every single day with personalized conversations, intelligent automation, and actionable insights.

Verint Messaging brings together all of your messaging channels in a unified agent desktop and automatically routes customer queries to the most suitable agent based on context to ensure efficient service.

Harness the power of intelligent virtual assistants to resolve customer queries without the need for human intervention (…but still provide a seamless agent handoff when required).

Through rich customer data and back-end integrations, you can engage customers in real-time, either solving a problem or engaging proactively to build brand advocates.