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Inflectra KronoDesk vs Serviceaide ChangeGear comparison

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Inflectra Logo

Inflectra KronoDesk

50 views|20 comparisons
Serviceaide Logo

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews
275 views|194 comparisons
85% willing to recommend
Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Inflectra KronoDesk and Serviceaide ChangeGear based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Use Inflectra KronoDesk?
Anonymous User
It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated...
It's provided self-service and automation, notifications, and reporting. That’s where we spend most of the time fishing for things. It’s good on a... Read more →
Ranking
51st
out of 59 in Help Desk Software
Views
50
Comparisons
20
Reviews
0
Average Words per Review
0
Rating
N/A
31st
out of 59 in Help Desk Software
Views
275
Comparisons
194
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Help Desk Software
April 2024
Download Free Report
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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768,578 professionals have used our research since 2012.
Comparisons
Also Known As
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
Learn More
Inflectra
Serviceaide
Overview
KronoDesk is a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. KronoDesk helps you manage your call center more efficiently by tracking incoming support requests. Built in is a knowledge management repository for common customer questions.

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

Sample Customers
Businesses and organizations that need a web-based help desk, customer support and knowledge base solution to optimize their customer support processes. We service companies of all sizes, industries and locations. The product is localized with language packs for different countries. It is available both SaaS and on-premise.
Oakwood Systems Group
Top Industries
No Data Available
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Marketing Services Firm13%
Educational Organization13%
Company Size
No Data Available
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
Buyer's Guide
Help Desk Software
April 2024
Download Free Report
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
DOWNLOAD NOW
768,578 professionals have used our research since 2012.

Inflectra KronoDesk is ranked 51st in Help Desk Software while Serviceaide ChangeGear is ranked 31st in Help Desk Software. Inflectra KronoDesk is rated 0.0, while Serviceaide ChangeGear is rated 7.6. On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Inflectra KronoDesk is most compared with , whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.