We performed a comparison between Serviceaide ChangeGear and Zoho Desk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."
"The product is quite stable."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The ticketing feature is very easy to use, compared to other systems."
"The initial setup is easy."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."
"The product provides communication features like chats and calls."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"It could be easier to link Zoho Desk and Outlook."
"The solution should provide an option to autofill some values while creating tickets."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"Sometimes, the solution has some email issues in a new data center."
"There is room for improvement with the pricing."
"Could have slightly better integration between additional functionalities in the Zoho desk."
"Zoho Desk needs to be enhanced to support IT service management policies."
"Zoho Desk lacks lookup fields for the layouts."
Earn 20 points
Serviceaide ChangeGear is ranked 31st in Help Desk Software while Zoho Desk is ranked 7th in Help Desk Software with 19 reviews. Serviceaide ChangeGear is rated 7.6, while Zoho Desk is rated 8.4. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Serviceaide ChangeGear is most compared with ServiceNow, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and ConnectWise PSA.
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