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Motadata ServiceOps vs Serviceaide ChangeGear comparison

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Motadata ServiceOps
Read 1 Motadata ServiceOps review
177 views|98 comparisons
0% willing to recommend
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Serviceaide ChangeGear
Read 14 Serviceaide ChangeGear reviews
203 views|143 comparisons
85% willing to recommend
Buyer's Guide
IT Service Management (ITSM)
May 2024
Executive Summary

We performed a comparison between Motadata ServiceOps and Serviceaide ChangeGear based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: May 2024).
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769,599 professionals have used our research since 2012.
Featured Review
Anonymous User
Responsive technical support and an easy initial setup but needs better asset management
The product has actually helped meet all of our IT required needs. It's able to help solve issues quickly. It has also helped us to monitor... Read more →
Anonymous User
It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated...
It's provided self-service and automation, notifications, and reporting. That’s where we spend most of the time fishing for things. It’s good on a... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The documentation for beginners is easily available online and very useful."

More Motadata ServiceOps Pros →

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

More Serviceaide ChangeGear Pros →

Cons
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."

More Motadata ServiceOps Cons →

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

More Serviceaide ChangeGear Cons →

Ranking
34th
out of 49 in IT Service Management (ITSM)
Views
177
Comparisons
98
Reviews
0
Average Words per Review
0
Rating
N/A
30th
out of 49 in IT Service Management (ITSM)
Views
203
Comparisons
143
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
IT Service Management (ITSM)
May 2024
Download Free Report
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: May 2024.
DOWNLOAD NOW
769,599 professionals have used our research since 2012.
Comparisons
Also Known As
Motadata IT Service Management, Motadata ITSM
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
Learn More
Motadata
Serviceaide
Overview

A Unified Platform that Includes PinkVERIFY Certified Service Desk, Asset Manager, and Patch Manager to Streamline Business Processes across the Organization Without the Need for Third-party Tools.

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

Sample Customers
Satcom Infotech
Oakwood Systems Group
Top Industries
No Data Available
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Marketing Services Firm13%
Educational Organization13%
Company Size
No Data Available
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
Buyer's Guide
IT Service Management (ITSM)
May 2024
Download Free Report
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: May 2024.
DOWNLOAD NOW
769,599 professionals have used our research since 2012.

Motadata ServiceOps is ranked 34th in IT Service Management (ITSM) while Serviceaide ChangeGear is ranked 30th in IT Service Management (ITSM). Motadata ServiceOps is rated 6.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Motadata ServiceOps is most compared with ServiceNow, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.