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  • CA Service Operations Insight [EOL] vs. Hornbill Systems Supportworks

CA Service Operations Insight [EOL] vs Hornbill Systems Supportworks comparison

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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between CA Service Operations Insight [EOL] and Hornbill Systems Supportworks based on real PeerSpot user reviews.

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Featured Review
Anonymous User
The tools shorten our time to diagnose and resolve problems
It's certainly going to speed up time to resolution. It will hopefully make it so I could introduce more junior people on my staff in a training... Read more →
Anonymous User
Excels in call logging and call flows but is limited in terms of scalability
Quotes From Members
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Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "Our organization pays about $40,000 annually. There are ongoing consultancy costs and if we want to change anything, we're charged a day rate. Other than that, there are no other extra costs involved in working with the solution."

    • More Hornbill Systems Supportworks Pricing and Cost Advice →

    Ranking
    Unranked
    In CRM
    39th
    out of 49 in IT Service Management (ITSM)
    Views
    123
    Comparisons
    96
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    CRM
    March 2024
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    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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    768,740 professionals have used our research since 2012.
    Comparisons
    Also Known As
    CA SOI
    Supportworks
    Learn More
    Broadcom
    Hornbill Systems
    Overview

    CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

    Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.
    Sample Customers
    Lexmark, HCL Technologies, Banese
    Aylesbury Vale District Council
    Buyer's Guide
    CRM
    March 2024
    Download Free Report
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    DOWNLOAD NOW
    768,740 professionals have used our research since 2012.

    CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while Hornbill Systems Supportworks is ranked 39th in IT Service Management (ITSM). CA Service Operations Insight [EOL] is rated 8.0, while Hornbill Systems Supportworks is rated 7.0. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". CA Service Operations Insight [EOL] is most compared with , whereas Hornbill Systems Supportworks is most compared with ServiceNow.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.