We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The visibility and insight this solution gives you into threats is pretty granular. It has constant monitoring. You can get onto the device trajectory to look at a threat, but you can also see what happened prior to the threat. You can see what happened after the threat. You can see what other applications were incorporated into the execution of the threat. For example, you have the event, but you see that the event was launched by Google Chrome, which was launched by something else. Then, after the event, something else was launched by whatever the threat was. Therefore, it gives you great detail, a timeline, and continuity of events leading up to whatever the incident is, and then, after. This helps you understand and nail down what the threat is and how to fix it."
"Integration is a key selling factor for Cisco security products. We have a Cisco Enterprise Agreement with access to Cisco Email Security, Cisco Firepower, Cisco Stealthwatch, Cisco Talos, Cisco Threat Grid, Cisco Umbrella, and also third-party solutions. This is key to our security and maximizing operations. Because we do have the Email Security appliance and it is integrated with Threat Response, we have everything tied together. Additionally, we are using the Cisco SecureX platform, as we were a beta test for that new solution. With SecureX, we are able to pull all those applications into one pane for visibility and maintenance. This greatly maximizes our security operations."
"It doesn't impact the devices. It is an agent-based solution, and we see no performance knock on cell phones. That was a big thing for us, especially in the mobile world. We don't see battery degradation like you do with other solutions which really drain the battery, as they're constantly doing things. That can shorten the useful life of a device."
"The ability to detonate a particular problem in a sandbox environment and understand what the effects are, is helpful. We're trying, for example, to determine, when people send information in, if an attachment is legitimate or not. You just have to open it. If you can do that in a secure sandbox environment, that's an invaluable feature. What you would do otherwise would be very risky and tedious."
"The threat Grid with the ability to observe the sandboxing, analyze, and perform investigations of different malicious files has been great."
"The solution makes it possible to see a threat once and block it everywhere across all endpoints and the entire security platform. It has the ability to block right down to the file and application level across all devices based on policies, such as, blacklisting and whitelisting of software and applications. This is good. Its strength is the ability to identify threats very quickly, then lock them and the network down and block the threats across the organization and all devices, which is what you want. You don't want to be spending time working out how to block something. You want to block something very quickly, letting that flow through to all the devices and avoiding the same scenario on different operating systems."
"Another of my favorite features is called the Device Trajectory, where it shows everything that's going on, on a computer. It shows the point in time when a virus is downloaded, so you can see if the user was surfing the internet or had a program open. It shows every running process and file access on the computer and saves it like a snapshot when it detects something malicious. It also has a File Trajectory, so you can even see if that file has been found on any of your other computers that have AMP."
"Any alert that we get is an actionable alert. Immediately, there is information that we can just click through, see the point in time, what happened, what caused it, and what automatic actions were taken. We can then choose to take any manual actions, if we want, or start our investigation. We're no longer looking at digging into information or wading through hundreds of incidents. There's a list which says where the status is assigned, e.g., under investigation or investigation finished. That is all in the console. It has taken away a lot of the administration, which we would normally be doing, and integrated it into the console for us."
"Some of the valuable features I have found are the online documentation of the solution is well organized and thorough. I like the simplicity of bypass and the visualization of the active components."
"The initial setup is pretty straightforward."
"The product allows us to focus on endpoint and antivirus protection."
"The solution is extremely scalable."
"Once the solution is installed and configured correctly it does not require a lot of hands-on attention until you need upgrading."
"Technical support is excellent."
"I like its reporting."
"We can access computers remotely if we need to."
"The product is quite affordable."
"The potential threat protection feature is the most valuable. In the event that one of my computers is not on the network and gets a virus, ESET Endpoint Security quickly detects the malware, and in most cases, it removes the virus. It also has the ability to remotely shut down the computer. I like the remote control part the most."
"It's a very user-friendly product."
"The protection and device control features are the most valuable. I found its user interface and integration pretty good. It is very user friendly as compared to other products."
"I find the main valuable feature to be the antivirus, it is very effective with removing viruses."
"Technical support has been very good. They are helpful and responsive."
"The most valuable features are the sandbox, mail scanning, sandboxing attachments, files, and that it responds to VPN porting."
"I feel the solution to be beneficial in respect of features that I cannot find with SSTM's."
"I would recommend that the solution offer more availability in terms of the product portfolio and integration with third-party products."
"In Orbital, there are tons of prebuilt queries, but there is not a lot of information in lay terms. There isn't enough information to help us with what we're looking for and why we are looking for it with this query. There are probably a dozen queries in there that really focus on what I need to focus on, but they are not always easy to find the first time through."
"We had a lot of noise at the beginning, and we had to turn it down based on exclusions, application whitelisting, and excluding unknown benign applications. Cisco should understand the need for continuous updates on the custom Cisco exclusions and the custom applications that come out-of-the-box with the AMP for Endpoints."
"The room for improvement would be on event notifications. I have mine tuned fairly well. I do feel that if you subscribe to all the event notification types out-of-the-box, or don't really go through and take the time to filter out events, the notifications can become overwhelming with information. Sometimes, when you're overwhelmed with information, you just say, "I'm not going to look at anything because I'm receiving so much." I recommend the vendor come up with a white paper on the best practices for event notifications."
"The technical support is very slow."
"The GUI needs improvement, it's not good."
"We have had some problems with updates not playing nice with our environment. This is important, because if there is a new version, we need to test it thoroughly before it goes into production. We cannot just say, "There's a new version. It's not going to give us any problems." With the complexity of the solution using multiple engines for multiple tasks, it can sometimes cause performance issues on our endpoints. Therefore, we need to test it before we deploy. That takes one to three days before we can be certain that the new version plays nice with our environment."
"Maybe there is room for improvement in some of the automated remediation. We have other tools in place that AMP feeds into that allow for that to happen, so I look at it as one seamless solution. But if you're buying AMP all by itself, I don't know if it can remove malicious software after the fact or if it requires the other tools that we use to do some of that."
"There are many different controls that are needed to be put into place for upgrading that makes it difficult. Having to re-engineer your IT infrastructure to match their software, as opposed to having it integrate and work independently causes difficulties. When there is an update to any software everyone has to be involved."
"The EDR portion could be better. I'm not a big fan, but it works."
"Occasionally, we'll have issues with the latest version and they'll basically tell us that they will improve it in the next iteration. They need to work on their version release quality."
"In the next release, it would help if we can get better control over containers."
"In the past, we've seen some stability issues in the latest version releases. We tend to hang back one version just to make sure issues are fully resolved to avoid user disruption."
"This solution could have greater granular control on how certain applications work."
"Its compatibility can be improved. It did crash a server during deployment, which is not something that I want to happen. Its deployment should also be easier. The whole deployment cycle needs to be simplified. It is an enterprise solution, and to set it up right now, you have to be an expert."
"The application control can be improved. It should also have an automatic update of the agents."
"While we see dangers within our security system, it would help if there were popups that could immediately alert us or the user of the endpoint that something was detected."
"In the future, a cloud version of the solution would be great."
"They could be more aggressive with malware."
"The solution could be more user-friendly."
"There are some new antivirus technologies that rely on AI, artificial intelligence. ESET does not have this technology right now."
"They recently released an EDR integration. I hope they have more AI or intelligence filtering on the EDR events. Even though it has already got AI, but it is quite a different thing. So, they still have room to improve on the EDR part. This is one small piece that they need to improve. Otherwise, it is just fine."
"The feature is somewhat lacking in security protection."
"They should have better support for different languages and auto-upgrading."
"The pricing and licensing are reasonable. The cost of AMP for Endpoints is inline with all the other software that has a monthly endpoint cost. It might be a little bit higher than other antivirus type products, but we're only talking about a dollar a month per user. I don't see that cost as being an issue if it's going to give us the confidence and security that we're looking for. We have had a lot of success and happiness with what we're using, so there's no point in changing."
"There is also the Cisco annual subscription plus my management time in terms of what I do with the Cisco product. I spend a minimal amount of time on it though, just rolling out updates as they need them and monitoring the console a couple of times a day to ensure nothing is out of control. Cost-wise, we are quite happy with it."
"There are a couple of different consumption models: Pay up front, or if you have an enterprise agreement, you can do a monthly thing. Check your licensing possibilities and see what's best for your organization."
"Licensing fees are on a yearly basis and I am happy with the pricing."
"Whenever you are doing the licensing process, I would highly advise to look at what other Cisco solutions you have in your organization, then evaluate if an Enterprise Agreement is the best way to go. In our case, it was the best way to go. Since we had so many other Cisco products, we were able to tie those in. We were actually able to get several Cisco security solutions for less than if we had bought three or four Cisco security solutions independently or ad hoc."
"Our company was very happy with the price of Cisco AMP. It was about a third of what we were paying for System Center Endpoint Protection."
"We have a license for 3,000 users and if we get up to 3,100 users, it doesn't stop working, but on the next renewal date you're supposed to go in there and add that extra 100 licenses. It's really good that they let you grow and expand and then pay for it. Sometimes, with other products, you overuse a license and they just don't work."
"In our case, it is a straightforward annual payment through our Enterprise Agreement."
"The price for the solution is completely at government level, meaning one which is very high."
"It's reasonable in price"
"We have branches, we have different companies, but we cannot buy less than 100 licenses. This does not make sense to me... It should be more flexible. I can understand their saying, "Okay, to be a customer you need 100," but to add on to that number it should be something very straightforward. If I need to add five, for example, I shouldn't need to add 100."
"The pricing [is] more or less the same as other similar solutions."
"Its price is reasonable."
"The price of the solution is reasonable compared to competitors."
"Currently, we are running on a three-year license. The pricing might be around $20,000. There aren't any costs above the standard licensing fee."
"The license is annually, and the price is low compared to competitors."
"The price is okay and I don't have any issues with it."
"As is the general rule with anything, the solution could be cheaper."
"I think it's available for a pretty fair price. If you know how to use it, then it's a very fair price for what you get."
"Its price is fair. If we compare it with any other retail product, it is a little harder to compete with."
Advanced Malware Protection (AMP) is subscription-based, managed through a web-based management console, and deployed on a variety of platforms that protects endpoints, network, email and web Traffic. AMP key features include the following: Global threat intelligence to proactively defend against known and emerging threats, Advanced sandboxing that performs automated static and dynamic analysis of files against more than 700 behavioral indicators, Point-in-time malware detection and blocking in real time and Continuous analysis and retrospective security regardless of the file's disposition and Continuous analysis and retrospective security.
CB Defense is an industry-leading next-generation antivirus (NGAV) and endpoint detection and response (EDR) solution. CB Defense is delivered through the CB Predictive Security Cloud, an endpoint protection platform that consolidates security in the cloud using a single agent, console and data set. CB Defense is certified to replace AV and designed to deliver the best endpoint security with the least amount of administrative effort. It protects against the full spectrum of modern cyber attacks, including the ability to detect and prevent both known and unknown attacks. CB Defense leverages the powerful capabilities of the CB Predictive Security Cloud, applying our unique streaming analytics to unfiltered endpoint data in order to predict, detect, prevent, respond to and remediate cyber threats. In addition, CB Defense provides a suite of response and remediation tools, including Live Response, which allows security personnel to perform remote live investigations, intervene with ongoing attacks and instantly remediate endpoint threats. For peace of mind, CB Defense customers can also leverage CB ThreatSight, Carbon Black’s managed threat alert service, to validate alerts and uncover new threats.
Protect against Ransomware
Block Targeted Attacks
Prevent Data Breaches
Detect Advanced Persistent Threats
Stop Fileless attacks
Carbon Black CB Defense is ranked 9th in Endpoint Protection for Business (EPP) with 21 reviews while ESET Endpoint Security is ranked 17th in Endpoint Protection for Business (EPP) with 25 reviews. Carbon Black CB Defense is rated 7.6, while ESET Endpoint Security is rated 8.2. The top reviewer of Carbon Black CB Defense writes "Centralization via the cloud allows us to protect and control people working from home". On the other hand, the top reviewer of ESET Endpoint Security writes "Good at detecting potentially dangerous websites, but the alerts can be confusing at times". Carbon Black CB Defense is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, SentinelOne, Carbon Black CB Response and Sophos Intercept X, whereas ESET Endpoint Security is most compared with Microsoft Defender for Endpoint, SentinelOne, Symantec End-User Endpoint Security, CrowdStrike Falcon and Blackberry Protect. See our Carbon Black CB Defense vs. ESET Endpoint Security report.
See our list of best Endpoint Protection for Business (EPP) vendors.
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