We performed a comparison between Cisco Secure Email and Heimdal Email Security based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Cisco, TitanHQ and others in Email Security."The product is not resource-intensive."
"It gives us visibility into threats and, for endpoints, it helps us to prioritize threats. We used to have a lack of visibility, but now our time to detect and respond has decreased."
"It also gives the vulnerability status according to the versions you have selected. Let's say you have Google Chrome. It mentions the versions it has, and it updates. Within two hours of an update, it is reflected in the dashboard. That's really nice to have."
"The good part is that you don't have to configure it, which is very convenient."
"The email protection is excellent, especially in terms of anti-phishing policies."
"Microsoft Defender for Office 365's most valuable features are safe attachments and safe links."
"Defender is a SaaS platform, so it offers more flexibility. Managing the permissions is easier. The solution's automated detection and response features are scalable."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"We like the in-built features, like the email filtering based on the IP and domain. Cisco has its own blacklisted domains and IPs, which is very good. This filters around 70 percent of emails from spam, and we are seeing fewer false positives with this."
"The most valuable features are protection against ransomware and spam."
"The security features are valuable."
"Because we scan products, and there is a lot of critical data, security is very important in these cases."
"It has an intuitive, clear graphical interface where you can deploy your policies and understand the overall flow. There are a lot of things that you cannot handle on the graphic interface, like message filters. For this, you need to go to a lower level where you have more power, like command line interface. So, this solution has the best of both worlds. There are not a lot of bells and whistles. It is more practical with access to most features that you can configure."
"The filtering is definitely better at catching both spam and malicious messages, and there's a lot of extremely granular ability for setting up rules. You can do it the way you want to. The Microsoft solution tends to be pretty limited in how it allows some of that to be done."
"The malicious URL scanning, as well as the anti-malware features, have been really useful for us in our environment."
"It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round."
"It is stable and reliable."
"We are always looking for others tools to increase automation on tasks. There can be better integration with other solutions, such as PowerPoint and email."
"We noticed that from time to time, Microsoft's stability does have problems. Sometimes the service goes up and down. Sometimes they change without prior notice."
"The custom alerts have to improve a lot."
"There needs to be an improvement in integrating the product to work across multiple operating systems, and to have better support for non-Microsoft file types."
"Microsoft Defender for Office 365 must improve the overall management style, including the GUI. It also needs to change the filters so that it is easy to whitelist and blacklist data."
"Microsoft security solutions work as expected. They are constantly updating the solutions to make them better. At the same time, the changes can impact a customer's environment, and we need to adjust settings. Sometimes we aren't aware of the changes, and nothing is pushed from the backend automatically."
"In one of the reports I can get the exact place where a vulnerable file resides. But for that, I need to explicitly go into the device and check. If they could include that file part in the report, without my having to go to the device itself, that would help."
"Several simulation options are available within 365, and the phishing simulation could be better."
"Scalability has certain shortcomings and needs to be improved because there are service providers who provide better scalability.v"
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"The pricing needs to be reconsidered or enhanced."
"The hardware is not up to the mark. Two to three times a year we have complete downtime."
"It is not user-friendly, and it is quite complicated. So, it should be more user-friendly."
"We have Microsoft and we have the E5 licenses, they have more EDR responses on certain emails. That's something that Cisco ESA on the cloud doesn't have. They don't do anything about MITRE attacks. They only detect if there is a malicious email or a threat and they remove it."
"The graphical user interface is not user-friendly like other vendors. I find it very difficult at times to find some options on the UI."
"The solution needs to improve its advanced phishing filters. It is very good at filtering things which have bad reputations. However, when phishing or malicious emails are new or coming from a legitimate source, we don't feel that the solution is working."
"The solution could be less expensive."
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Cisco Secure Email is ranked 2nd in Email Security with 55 reviews while Heimdal Email Security is ranked 29th in Email Security with 1 review. Cisco Secure Email is rated 8.4, while Heimdal Email Security is rated 9.0. The top reviewer of Cisco Secure Email writes "Has effortless spam control, improves security posture, and frees up our IT department's time". On the other hand, the top reviewer of Heimdal Email Security writes "Straightforward to set up, reliable, and offers good functionality". Cisco Secure Email is most compared with Trellix Collaboration Security, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Proofpoint Email Protection and Cisco Secure Email Threat Defense, whereas Heimdal Email Security is most compared with .
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