Shoutlet vs Verint Messaging comparison

Spredfast Social Media Management allows you to centralize social media management efforts and take advantage of actionable insights. The people you need to connect with are on social producing, viewing, and interacting with vast amounts of content all the time. With Spredfast, the team will have the planning, collaboration, insights, and reporting tools they need. Spredfast provides the team with context and tools to create content and promote meaningful interactions. From one central place, the team can plan social campaigns, organize and store marketing assets, and ensure that the right people are approving content before publishing making coordination easy - from highly configurable approval workflows to simple chat to hashing out the details of a plan or a post. It has also unlimited real-time and historical social search and provides the team with analytics needed to figure out what's working well and double-down on over-performing tactics.

Deliver great customer experiences on the messaging channels your customers use every single day with personalized conversations, intelligent automation, and actionable insights.

Verint Messaging brings together all of your messaging channels in a unified agent desktop and automatically routes customer queries to the most suitable agent based on context to ensure efficient service.

Harness the power of intelligent virtual assistants to resolve customer queries without the need for human intervention (…but still provide a seamless agent handoff when required).

Through rich customer data and back-end integrations, you can engage customers in real-time, either solving a problem or engaging proactively to build brand advocates.