Socialware vs Verint Messaging comparison

Feature rich open source social networking platform supports multiple tiered paid and free membership plans. Main features include photo album, video, music, blog, forums, classifieds, directory, file management, banners, article directory, confessions, gift store, activity points, store front, leader boards etc.. You can enable /disable any feature from from admin panel. Support most payment gateways and recurring payments. Provides industry-leading software and services for organizations to securely and compliantly use social media.

Deliver great customer experiences on the messaging channels your customers use every single day with personalized conversations, intelligent automation, and actionable insights.

Verint Messaging brings together all of your messaging channels in a unified agent desktop and automatically routes customer queries to the most suitable agent based on context to ensure efficient service.

Harness the power of intelligent virtual assistants to resolve customer queries without the need for human intervention (…but still provide a seamless agent handoff when required).

Through rich customer data and back-end integrations, you can engage customers in real-time, either solving a problem or engaging proactively to build brand advocates.