We performed a comparison between CyberArk Privileged Access Manager and Hitachi ID Privileged Access Manager [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about CyberArk, Delinea, BeyondTrust and others in Privileged Access Management (PAM)."The flexibility of integrating with other technologies is important because of a lot of applications - a lot of COTS products - are not supported when we are bringing the application IDs. The CyberArk platform provides a lot of opportunities to do customization."
"You can gradually implement CyberArk, starting with more easily attainable goals."
"Allows secure, logged access to highly sensitive servers and services."
"The risk of lost password and forbidden access to resources has been drastically reduced which increased the security level for the entire company,"
"I like the integrations for external applications."
"We found the initial setup to be easy."
"All access to our servers by both staff and vendors is monitored and recorded."
"It is scalable."
"If you using IGA or access controls solutions then this solution is a good addon. Once Hitachi ID Privileged Access Manager is set up it does not require a lot of maintenance or attention."
"The current interface is not very intuitive."
"There is a learning curve when it comes to planning out the deployment strategy, but once it is defined, it runs itself."
"Initial setup is complex. Lots of architecture, lots of planning, and lots of education and training are needed."
"PAM could be more user-friendly and CyberArk could update the documentation to include more real-world examples. You have to learn it yourself through trial and error. In particular, the online documentation should have more information about troubleshooting."
"Their post-sale support area requires a big improvement. Customers cannot automate tickets directly with CyberArk. They have to come through the distributor or bring in partners who have access to the support portal. Basically, the support for post-sales implementation is there, but the role of CyberArk is very minimal. Customers have to rely on partners, which sometimes creates issues. Some of the vendors help you during the implementation process, but the CyberArk support team does not do that. They have 24/7 support for our region, but they help only if there is an emergency or there is a problem with their system. If the password vault is down or the system is down, they provide immediate attention. For almost everything else, they take more time to respond. They give low priority to service-related or migration-related questions."
"I'm not a fan of technical support with CyberArk. It's like jumping through red tape and hoops. Quite frankly, it's almost like when you call CyberArk you get the Help Desk or the level-one. I'm a level-one. I got the CCD, I know how to do the initial troubleshooting. When I call CyberArk it's because I can't figure the problem out. So I need a level-two, three, four. I don't need you to tell me, "Hey, open a ticket and then give me logs.""
"Stability is a huge concern right now. We are on a version which is very unstable. We have to upgrade to stabilize it. It is fine, but the problem is we have to hire CyberArk to do the upgrade. This costs money, and it is their bug."
"Initially, there was a lot of hiccups, because there were a lot of transitions due to manual installations."
"Hitachi ID Privileged Access Manager is cumbersome and it does not operate by itself and relies on other solutions. Overall the way you configure things is a bit awkward compared to other solutions, such as Cyberark and Thycotic. The interface could be more intuitive, some features I expected to be easily accessible I had to search around for them. There needs to be more centralization."
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Earn 20 points
CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 142 reviews while Hitachi ID Privileged Access Manager [EOL] doesn't meet the minimum requirements to be ranked in Privileged Access Management (PAM). CyberArk Privileged Access Manager is rated 8.8, while Hitachi ID Privileged Access Manager [EOL] is rated 7.0. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of Hitachi ID Privileged Access Manager [EOL] writes "Responsive support, requires little maintenance, but configuration could be easier". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas Hitachi ID Privileged Access Manager [EOL] is most compared with .
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