We performed a comparison between CyberArk Privileged Access Manager and Symantec Identity Governance and Administration based on real PeerSpot user reviews.
Find out what your peers are saying about CyberArk, Delinea, BeyondTrust and others in Privileged Access Management (PAM)."AIM has been a great help in automating password retrieval which removes the need for hard-coded credentials."
"The most valuable feature of CyberArk Privileged Access Manager is the vault. I am satisfied with the interface and the documentation."
"It is a scalable product."
"The solution is stable."
"The product has allowed us to improve both the management and access to privileged credentials, while also creating a full audit trail of all activities happening within isolated sessions of all tasks and activities taking place within the solution."
"Creating policies and the password rotation feature have been valuable. We don't have to memorize our password for the ADM account."
"CyberArk has allowed us to get the credentials and passwords out of hard-coded property files."
"It is useful for protecting passwords. If you need to do access security management, you can first use the CyberArk console, and after that, you can connect the firewall interface or firewall command line. Similarly, if you need to do an RDP session, you need to first log in to CyberArk before connecting to the Windows RDP session. This way, the admin doesn't know the password, and that password is changed immediately. To change the password, you first discover the old password in the network, and after that, you can change the password."
"Out-of-the-box the product has a lot of opportunity for configuration and sophisticated identity management capability."
"It offers a nice price. It's mid-range."
"It has good endpoint support and endpoint connectivity to different versioning endpoints."
"Provisioning engine (on the back-end, separate from front-end components, that's part of layered architecture)."
"The most valuable features are role-based access and identity provisioning, which allow a single point of user access to multiple places."
"When comparing it to other products, you can set up CA IAM in a PoC very quickly to demonstrate its provisioning capabilities."
"Automated provisioning removes manual labor and manual provisioning."
"I've used it to manage users, create and update, delete users, change passwords, and assign and change rules."
"They are sometimes not flexible with things. For instance, from one day to another, there might be something that had been done years ago by CyberArk, then they say, "We do not support that." You then have to initiate a complaint and start working with them. Things might become complicated and months pass while you are working with them. Usually, they are good and fast, but sometimes they seem to be blocked with problems, e.g., you will suddenly be working with another team instead of the team that you were working with the day before."
"I would love them to improve their UI customizing features."
"The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide this service. While English language support is of good quality, there is a significant shortage of partners capable of meeting the demand locally."
"The solution could improve by adding more connectors."
"The admin interface of the Password Vault Web Access (PVWA) is moving from an old style (the classic interface) to a new style (the v10 interface) and unfortunately, this process is quite slow."
"Their post-sale support area requires a big improvement. Customers cannot automate tickets directly with CyberArk. They have to come through the distributor or bring in partners who have access to the support portal. Basically, the support for post-sales implementation is there, but the role of CyberArk is very minimal. Customers have to rely on partners, which sometimes creates issues. Some of the vendors help you during the implementation process, but the CyberArk support team does not do that. They have 24/7 support for our region, but they help only if there is an emergency or there is a problem with their system. If the password vault is down or the system is down, they provide immediate attention. For almost everything else, they take more time to respond. They give low priority to service-related or migration-related questions."
"As a customer, I might need a plugin for a specific product, or an application, and CyberArk might have already worked with some other client on it. There has to be some platform where it is available for everybody else to go and grab it, instead of my having to reinvent the wheel."
"CyberArk PAM is a very broad product as everyone's requirements for implementation are different. In our particular case, the initial implementation was planned and developed by people who didn't know our specific network requirements, so the initial implementation needed to be tweaked over time. While this is normal, at the time all these "major" changes required CyberArk professional services to come in-plant and "assist" with the changes."
"Reporting could be improved."
"In the next release, there should be provisioning of your certifications."
"The product has a lot of need for improvement. Our issues are being raised back to the vendor as enhancements."
"The development process to create this connector is not as easy as I would like."
"The product's technical support could be better."
"Identity Manager has a lack of entitlement support, unlike other products that I have worked with."
"Symantec is only on-premises, not on the cloud."
"The reporting functions."
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CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 142 reviews while Symantec Identity Governance and Administration is ranked 19th in Identity Management (IM) with 65 reviews. CyberArk Privileged Access Manager is rated 8.8, while Symantec Identity Governance and Administration is rated 7.6. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of Symantec Identity Governance and Administration writes "Works well on-premises and has partial capabilities but lacks many feaures". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas Symantec Identity Governance and Administration is most compared with SailPoint IdentityIQ, AlertEnterprise Enterprise Guardian, Microsoft Identity Manager, SAP Identity Management and BeyondTrust Endpoint Privilege Management.
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