"On the customer accounts side, our account managers are responsive. If you ask them, they will get you whomever you need."
"It supports lots of requirements in the privileged access management area."
"We utilize PTA, and we are now integrating that into our risk management program so we can identify the uses of the vault which are outside of the norm, e.g., people accessing after hours. It has reduced the amount of time that we are looking through logs and audit logs."
"It improves security in our company. We have more than 10,000 accounts that we manage in CyberArk. We use these accounts for SQLs, Windows Server, and Unix. Therefore, keeping these passwords up-to-date in another solution or software would be impossible. Now, we have some sort of a platform to manage passwords, distribute the inflow, and manage IT teams as well as making regular changes to it according to the internal security policies in our bank."
"The most valuable aspects of the solution include password management and Rest API retrieval of vaulted credentials."
"Right off the bat, the most valuable feature is the DNA scan. It gives us the ability to scan our environment and find the accounts that we're going to need to take under control."
"All the features of CyberArk are useful for me, but the biggest one is that CyberArk has logs for all the features. That is important when there is a problem. You know where to look and you have the information. In cyber security, the most important aspect is information."
"The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it a five."
"The product provides data protection and employee monitoring features in a single console."
"What could be improved in CyberArk Privileged Access Manager is the licensing model. It should be more flexible in terms of the users. Currently, it's based on the number of users, but many users only log in once in four months or once in five months. It would be great if the licensing model could be modified based on user needs. We even have users who have not logged in even once."
"We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process."
"The interface on version 9 looks old."
"If there is an area that has room for improvement, it's probably working with their support and getting people on the phone. That is hard to do with most products in general, but that seems to be the difficult area. The product is fantastic, but sometimes we want somebody on the phone."
"The support services could act faster when people reach out to resolve issues."
"It is very complex and difficult to set up the solution."
"If you are an administrator or architect, then the solution is kind of complicated, as it is mostly focused on the end user. So, they need to also focus on the people who are implementing it."
"I'm not a fan of technical support with CyberArk. It's like jumping through red tape and hoops. Quite frankly, it's almost like when you call CyberArk you get the Help Desk or the level-one. I'm a level-one. I got the CCD, I know how to do the initial troubleshooting. When I call CyberArk it's because I can't figure the problem out. So I need a level-two, three, four. I don't need you to tell me, "Hey, open a ticket and then give me logs.""
"The user experience should be improved."
More CyberArk Privileged Access Manager Pricing and Cost Advice →
CyberArk Privileged Access Manager is ranked 1st in User Activity Monitoring with 142 reviews while Teramind is ranked 5th in User Activity Monitoring with 1 review. CyberArk Privileged Access Manager is rated 8.8, while Teramind is rated 0.0. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of Teramind writes "A stable solution that provides data protection and employee monitoring features in a single console". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas Teramind is most compared with ObserveIT, Veriato and Ekran System.
See our list of best User Activity Monitoring vendors.
We monitor all User Activity Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
