We performed a comparison between Datto Remote Monitoring and Management and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."AEM support is great for Macs."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
"The project management and task management features work well. It's a decent product in that regard."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"The initial setup of TeamViewer Remote Management is very simple."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."
"The most valuable feature is the ease of use. Using this solution enables us to get support easily."
"There are some great features."
"The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom."
"It is user-friendly for opening my server or PC."
"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
"Integration with other tools would be great."
"The main issue with the solution is the stability problem arising from network issues."
"If there were a way for users to do access reporting, that would be an ideal addition to the product."
"The solution is a little expensive."
"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."
"One feature to add would be a mobile remote feature."
"I would like to see better pricing, more customization, and increased automation."
"I have contacted customer service and support a couple of times, but it was not good."
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Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management (RMM) with 8 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. Datto Remote Monitoring and Management is rated 7.8, while TeamViewer Remote Management is rated 8.4. The top reviewer of Datto Remote Monitoring and Management writes "A solution that functions optimally even when the connection to the server is lost". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". Datto Remote Monitoring and Management is most compared with Atera, Microsoft Configuration Manager, PRTG Network Monitor, Kaseya VSA and N-able N-central, whereas TeamViewer Remote Management is most compared with Azure Bastion, NinjaOne and Kaseya VSA. See our Datto Remote Monitoring and Management vs. TeamViewer Remote Management report.
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