Datto Remote Monitoring and Management pros and cons

Vendor: datto

3.9 out of 5

8 reviews
75% willing to recommend

Datto Remote Monitoring and Management Pros review quotes

DM

Chief Innovation Officer at TSA

Apr 7, 2022

Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful.

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EJ

reviewer1747083

Manager Technology Services at a comms service provider with 5,001-10,000 employees

Dec 17, 2021

We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side.

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JW

Remote Network Support Analyst Level 2 at a tech services company with 11-50 employees

Nov 18, 2021

I also like how Datto integrates seamlessly with the Autotask ticketing system.

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Datto Remote Monitoring and Management

Free Report: Datto Remote Monitoring and Management Reviews and More

Learn what your peers think about Datto Remote Monitoring and Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.

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LB

reviewer1742658

General Manager at a tech services company with 1-10 employees

Dec 15, 2021

It has a single pane of glass, and it integrates well with other software.

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JB

IT Manager at Veracity Insurance Solutions, LLC

Dec 17, 2021

The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy.

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DG

Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking

May 3, 2018

AEM support is great for Macs.

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CP

Christian Poirier

Owner at GICPM Technology

Mar 24, 2023

Even when the connection to the server is lost, the monitoring continues without interruption.

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DP

reviewer1160955

Sales & Marketing at a tech services company with 11-50 employees

Jan 5, 2022

The project management and task management features work well. It's a decent product in that regard.

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Datto Remote Monitoring and Management Cons review quotes

DM

Chief Innovation Officer at TSA

Apr 7, 2022

I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on.

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EJ

reviewer1747083

Manager Technology Services at a comms service provider with 5,001-10,000 employees

Dec 17, 2021

My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right.

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JW

Remote Network Support Analyst Level 2 at a tech services company with 11-50 employees

Nov 18, 2021

Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between.

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Datto Remote Monitoring and Management

Free Report: Datto Remote Monitoring and Management Reviews and More

Learn what your peers think about Datto Remote Monitoring and Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.

768,857 professionals have used our research since 2012.

LB

reviewer1742658

General Manager at a tech services company with 1-10 employees

Dec 15, 2021

The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup.

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JB

IT Manager at Veracity Insurance Solutions, LLC

Dec 17, 2021

They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice.

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DG

Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking

May 3, 2018

We would like to see a little more functionality when monitoring network devices, such as switches and routers.

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CP

Christian Poirier

Owner at GICPM Technology

Mar 24, 2023

The only area where I see room for improvement is the ability to delay the application of patches for a set number of days.

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DP

reviewer1160955

Sales & Marketing at a tech services company with 11-50 employees

Jan 5, 2022

The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example.

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Remote Monitoring and Management (RMM)

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Product Categories

Remote Monitoring and Management (RMM)

Popular Comparisons

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