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Dell License Manager (DLM) vs SymphonyAI IT Service Management comparison

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Buyer's Guide
License Management
March 2024
Executive Summary

We performed a comparison between Dell License Manager (DLM) and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about BMC, IFS, Snow Software and others in License Management.
To learn more, read our detailed License Management Report (Updated: March 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Use Dell License Manager (DLM)?
Shibu Babuchandran
High-availability solution that reduces costs and workload
SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."

    • More SymphonyAI IT Service Management Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about SummitAI IT Management Suite?
    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Read all 4 answers   →
    What is your experience regarding pricing and costs for SummitAI IT Manag...
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Read all 3 answers   →
    What needs improvement with SummitAI IT Management Suite?
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Read all 4 answers   →
    Ranking
    13th
    out of 24 in License Management
    Views
    96
    Comparisons
    74
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    23rd
    out of 49 in IT Service Management (ITSM)
    Views
    399
    Comparisons
    310
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    Comparisons
    Also Known As
    Summus IT Management Suite
    Learn More
    Dell Technologies
    Video Not Available
    SymphonyAI
    Overview
    Dell License Manager is a one-to-many license deployment and reporting tool for integrated Dell Remote Access Controller (iDRAC), Chassis Management Controller (CMC), and other licenses. License Manager can also inventory licensable systems to report the licensing status and currently enabled management controller feature level. This article provides an overview of usage as well as the latest revision of License Manager.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    Imerys, Dayco, Wayne Fueling Systems, The Center for Space Simulator Development and Personnel Training (CSD&PT), eLongNet Information Technology, Grupo Dutriz, FFR Merchandising, Seminole County Public Schools, Public Utility Commission of Texas
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Manufacturing Company9%
    Construction Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise23%
    Large Enterprise60%
    Buyer's Guide
    License Management
    March 2024
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    Find out what your peers are saying about BMC, IFS, Snow Software and others in License Management. Updated: March 2024.
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    768,740 professionals have used our research since 2012.

    Dell License Manager (DLM) is ranked 13th in License Management while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Dell License Manager (DLM) is rated 0.0, while SymphonyAI IT Service Management is rated 7.8. On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Dell License Manager (DLM) is most compared with , whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.

    We monitor all License Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.