Have A Question About License Management?

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Have A Question About License Management?

Our experts can help. 264,911 professionals have used our research on 6,196 solutions.
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License Management Reviews

Read reviews of License Management that are trending in the IT Central Station community:
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Ca2
CA Technologies
Anonymous avatar x80
Real User
VP Purcimilor Operations
Jan 01 2018

What is most valuable?

It's the ability to take software that's installed in our entire environment, and normalize the data, and then compare the information to what's in our catalog or software titles that we have built, based on how we purchase the software. In... more»

How has it helped my organization?

It's the ability to make sure that the software that you have installed in your environment is software that you're licensed to have installed. Also, the software you have, you can monitor for end of life. If you have software that is end of... more»

What needs improvement?

Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements.
Ca2
CA Technologies
Anonymous avatar x80
Real User
SVP Of IT Services at State Employees Credit Union
Dec 06 2017

What is most valuable?

Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment, being able to match up our entitlements with deployment data, and then being able to produce compliance reports on... more»

How has it helped my organization?

It introduces automation, which alleviates a lot of our manual processes, and provides a central repository for our data.

What needs improvement?

We're new enough to it that we haven't really gotten to the stage where we're using it day to day. We're still putting data into it. We're not really managing our licensing, day to day, in the tool right now. We're just getting off the ground.

Have A Question About License Management?

Our experts can help. 264,911 professionals have used our research on 6,196 solutions.
Ca2
CA Technologies
0648f3c1 b93b 408f bdae 62ab1cc3313d avatar
Real User
Systems Admin at a healthcare company with 1,001-5,000 employees
Jan 12 2017

What is most valuable?

The most valuable feature is the ability to know where everything in our organization is: "Hey, we're looking for this computer with this serial number." Okay, well, we can pull it up: “It's at this location. This person just logged on with... more»

How has it helped my organization?

It helps whenever we get audited; we know where things are. We deal with HIPAA a lot, so we need to know if we can't find a device, or it hasn't been turned on in a while; location of things; know the life cycle of things; when things need to... more»

What needs improvement?

I wish I had a great answer. I've made it work perfect for me. It integrates well with all the other CA products, so that's a really good one. So, we don't need that one. When you're building it, maybe some type of software overlay that gives... more»
Anonymous avatar x80
Real User
Technical Consultant at a comms service provider with 1,001-5,000 employees
Dec 08 2016

What is most valuable?

The most important features are the flexibility of the product and the way that we can use it to ensure software compliance within our organization.

How has it helped my organization?

We use a lot of software in the organization. In order to track it, we use Universal Discovery, which feeds into Asset Manager, to give us our install base. We load all of our licenses against it so that we understand what we're entitled to... more»

What needs improvement?

Technical support is certainly an area with room for improvement. I participate in the customer advisory council for the product. We had a meeting at a recent conference. We get to see the roadmap and discuss what we want to see in it.... more»
Ca2
CA Technologies
27cb2c82 fa60 450e b820 2f9b04daa43b avatar
Real User
Chief ITSM Tool Architect at Michigan State University
Jan 11 2018

How has it helped my organization?

My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial.

What needs improvement?

I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management. If somebody wants to take a look at, say, a contact record, and see all their assets, it would make it a little bit easier.
Anonymous avatar x80
Real User
Head and Vice President at a financial services firm with 5,001-10,000 employees
Jun 04 2017

What is most valuable?

We implemented software asset management on top of the asset manager. It was my goal when we selected the product and actually we're looking forward to developing those features in the future.

How has it helped my organization?

Actually we have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that.

What needs improvement?

The first problem with asset manager is that it is very, very, very old software, so it's actually history and right now it's outdated on any account. The technology used is outdated, the interface is outdated, the database is outdated,... more»
Ca2
CA Technologies
Anonymous avatar x80
Real User
ITSM Manager at a financial services firm with 1,001-5,000 employees
Dec 31 2017

What do you think of CA IT Asset Manager?

Primary Use Case ITSM management, tracking and reporting on ITSS. Understanding the ownership of IT assets.  So far the performance has been great. • Improvements to My Organization It enables us to make better business and financial decisions. • Valuable Features The capability of knowing where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle. • Room for Improvement I would like to see more control over audit trail features, where you can turn on and off fields.  More reporting capabilities. And I'd like to see end-of-life information on software products. Make it cheaper. • Use of Solution More than five years. • Stability Issues Stability is good. No issues. • Scalability Issues ...
97fe0ea6 dcf4 4506 b681 a4b8b8a2124f avatar
Real User
Security Manager at a energy/utilities company with 201-500 employees
Jan 16 2018

What is most valuable?

The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have. Being able to provide this data has been invaluable.

How has it helped my organization?

As a department, we have been able to identify problems and resolve them faster because of the centralized database. We also have been working towards implementing a full change management solution with the built-in module. Our efficiency has... more»

What needs improvement?

The area where we would like to see improvement is in the asset management module. We do have some tweaking that we need to try, but we have not been able to use it for budgeting and long-term planning like we initially thought that we would... more»
Ca2
CA Technologies
Anonymous avatar x80
Real User
Sr Software Engineer at a insurance company with 1,001-5,000 employees
Nov 23 2016

What do you think of CA IT Asset Manager?

Valuable Features The most valuable features are asset assignment and reconciliation. • Improvements to My Organization This product has added value to our organization by our increased ability to track assets, status, and lifecycle as well as being able to monitor assets when they are active. • Room for Improvement The Gold Brick assignment access is only performed though the catalog. I would like to see this as a standalone feature in “unassign”. • Use of Solution We have used this product for seven years. • Stability Issues Accessing from roles can be effected adversely if searches are created and incorrectly assigned to roles. • Customer Service and Technical Support CA Support has really improved in the last few years. They have a great knowledge base and...
Ca2
CA Technologies
Anonymous avatar x80
Real User
Software Asset Manager at a financial services firm with 1,001-5,000 employees
Jan 10 2018

What do you think of CA IT Asset Manager?

Primary Use Case We use two solutions. Client Automation for hardware and software discovery. And CA SAM for compliance. Between, we have a CA Interface and the difficulty is this interface is not integrated in the product. • Improvements to My Organization Reduces software cost. Reduces the risk of software audits. • Room for Improvement Stronger rebooting components and the ability to develop our own software metrics. • Stability Issues No problem. • Scalability Issues No problem. I upgrade this product one or two times per year. • Customer Service and Technical Support No problem for the first product, Client Automation. For the second product, CA SAM, it's not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's...
Ca2
CA Technologies
Anonymous avatar x80
Real User
IT Governance Manager
Dec 13 2017

What do you think of CA IT Asset Manager?

Primary Use Case Compliance. It's a good product. • Improvements to My Organization Gives better control over software and licenses and reduces risk from a software audit. • Valuable Features Very easy to use. It's easy to integrate with our system information. • Room for Improvement A stronger reporting component, and the ability to develop metric software. It also needs more integration with CA Client Automation. • Stability Issues It's stable. It's robust. • Scalability Issues We've been able to make many changes needed. • Customer Service and Technical Support Technical support is good. We'd rather not have to contact them, but they get back to us quickly. • Initial Setup Easy. • Other Solutions Considered IBM products. We chose CA...
B32417a3 ea77 4ff6 95dc d3fb90c7a0d8 avatar
Real User
IT Customer Service Coordinator at a healthcare company with 1,001-5,000 employees
Jan 16 2018

What is most valuable?

Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends. Purchasing helps us keep track of the stock/items we need and tie them to work orders.

How has it helped my organization?

Track-It! has many features that help make us more efficient and cost effective as a department. It also spreads out that benefit to our entire organization.

What needs improvement?

There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.
Anonymous avatar x80
User
Global manager at a manufacturing company with 1,001-5,000 employees
Apr 18 2018

What do you think of VMware Service Manager?

Primary Use Case Manufacturing execution systems (MES) for production sites (production declaration, shipment, logistics systems, and data transfer) on Windows server. • Improvements to My Organization It provides us the following: A better utilisation of the hardware  More flexibility Improved maintenance cycles A system overview. • Valuable Features Flexibility Graphical user interface (GUI) Multi-language features Stability over a long periods of time Communication with an editor • Room for Improvement Improvements of user roles and access rights Time zone handling Online help • Use of Solution Three to five years.

Have A Question About License Management?

Our experts can help. 264,911 professionals have used our research on 6,196 solutions.
D5a4be1a 2dac 435e a66a fe71bc6fadf5 avatar?1436960922
308
Principal Consultant
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