We performed a comparison between eSentire and Huntress based on real PeerSpot user reviews.
Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR)."The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"The managed detection response (MDR) product was the most valuable."
"The Managed Detection and Response (MDR) feature was really good and most valuable. We were handling very sensitive data, and we needed a quick response in real-time, which eSentire provided. It was also cost-effective, and their SOC team was very responsive."
"While threat hunting is undoubtedly the most valuable feature, the combination of IP scanning, foothold identification, and canary monitoring has also proven to be incredibly beneficial."
"Foothold detection is a valuable feature, acting as a valuable second set of eyes for both us and our clients."
"I have found it valuable that this solution is always there and always armed."
"Huntress helps by highlighting potential issues, allowing us to take proactive measures."
"It is incredibly efficient for our engineering team because Huntress provides all the information needed to fix issues, not just flag them."
"Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC."
"The most valuable aspect of Huntress is its 24/7 SOC service."
"We don’t have the required staff to watch the issues that are happening. It is good to have a team from Huntress who can watch the logs 24/7. The tool’s automatic remediation is also fantastic. The solution’s interface is also nice and easy to use. The Huntress team saves us time by going through the issues."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"We found a couple of bugs in the user interface."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"I would like to see more frequent check-ins with our security status."
"The current reporting system could benefit from improvement."
"From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished."
"Its GUI can be a lot better."
"In the next release, I'd like to see more intuitive dashboards."
"I would like the API to be a little better. They are getting there."
"We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports."
"One area for improvement in Huntress would be to allow for PSA integration from a specific IP address or hostname for better security measures."
"Their EDR can have increased coverage for Macintosh. They do not fully secure Macintosh computers."
"The Huntress is not a standalone solution. It really needs to be used with something else such as Microsoft Defender or another antivirus solution. It would be nice to see the product fleshed out by the Huntress team and include the antivirus solution part as well. I want it to be a full-fledged XDR product. It would push the tool to a higher price range but it would be nice to see the fleshed out features. I want them to integrate more features from the XDR realm."
"Huntress' Process Insights feature could benefit from more robust search and filtering capabilities."
"The application control system could benefit from improvements in identifying and managing both whitelisted and blacklisted applications."
eSentire is ranked 24th in Managed Detection and Response (MDR) with 2 reviews while Huntress is ranked 3rd in Managed Detection and Response (MDR) with 12 reviews. eSentire is rated 7.6, while Huntress is rated 9.4. The top reviewer of eSentire writes "A solid product for security, but the MSP program should be simpler". On the other hand, the top reviewer of Huntress writes "Is the easiest tool we've ever deployed, is cost-effective, and significantly improved our security posture". eSentire is most compared with CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response, Sophos MDR, Red Canary MDR and ReliaQuest GreyMatter, whereas Huntress is most compared with SentinelOne Vigilance, Blackpoint Cyber MDR, CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response and Bitdefender MDR.
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