We compared Huntress and CrowdStrike Falcon Complete based on our users reviews.
Our conclusion is that Huntress and CrowdStrike Falcon Complete have distinct strengths and weaknesses. Huntress is highly regarded for its expertise in identifying threats and its constant monitoring capabilities, supported by advanced AI. However, it falls short in terms of detailed reporting and compatibility with other antivirus solutions. On the other hand, CrowdStrike Falcon Complete provides a lightweight agent, vulnerability assessment, and robust threat intelligence. It also offers a comprehensive response to threats and user-friendly dashboards. Nevertheless, it lacks features such as application control and user risk scoring, and some users find the pricing to be high.
In summary, Huntress excels in proactive defense and threat hunting, while CrowdStrike Falcon Complete offers a comprehensive response to threats and strong threat intelligence.
We primarily focused on the topics below:
Ease of Deployment and Service and Support: The setup process for Huntress is simple and uncomplicated, with fast installation and minimal resource demands. Similarly, CrowdStrike Falcon Complete also offers a straightforward setup, although it may be more challenging for extensive networks lacking an automated ruling platform. Deployment times for CrowdStrike can vary from one day to one month, whereas Huntress only necessitates one person for deployment. Huntress' customer service is highly regarded for its quick and effective help, earning a flawless rating. On the other hand, CrowdStrike Falcon Complete's customer service receives varied feedback. Some customers appreciate its excellent support, while others express dissatisfaction with its slow response time and areas that require enhancement.
The summary above is based on 43 interviews we conducted with Huntress and CrowdStrike Falcon Complete users. To access the interviews' full transcripts, download our report.
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"Falcon Complete's best feature is detection. The interface is also user-friendly."
"The main valuable features are feasibility, ease of deployment, and that it's all based in the cloud. I like that it is gradually updated and that the detection rate is higher than that of other endpoint solutions. There are fewer loopholes."
"It has good visibility, works well, and it is fast."
"I like Falcon's AI functionality and vulnerability management. That has been so helpful. Falcon Complete can manage vulnerabilities, quarantine threats, and do all kinds of forensic incident analysis. It's a lightweight solution that only uses 1% of the CPU, which is a game changer. Other EDRs have had high CPU usage."
"The most valuable feature of Falcon Complete is that it is a full security operations center (SOC) as well as a SIEM solution, and it is fully managed. Their security teams are working 24/7 and analyzing everything happening on all endpoints. They also take care of the instant response, which includes disconnecting endpoints, taking over the endpoints and fixing them, and ransomware protection. All of these things are most valuable because it is very difficult to get all the resources in-house to do all of that yourself. So, if you can leverage the experience of a global corporation with the best reputation in the market, and it is fully managed, that's the best."
"The most valuable feature is the Managed Detection and Response."
"It is very simple to use and not overly technical."
"The stability is great for CrowdStrike Falcon Complete."
"We don’t have the required staff to watch the issues that are happening. It is good to have a team from Huntress who can watch the logs 24/7. The tool’s automatic remediation is also fantastic. The solution’s interface is also nice and easy to use. The Huntress team saves us time by going through the issues."
"The most valuable aspect of Huntress is its 24/7 SOC service."
"Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC."
"It catches things that no one else catches. We occasionally have things slip through antivirus and other things, but Huntress catches them. It is awesome as an additional layer of defense on top of other things."
"Scalability-wise, I rate the solution a ten out of ten...I rate the technical support a ten out of ten."
"While threat hunting is undoubtedly the most valuable feature, the combination of IP scanning, foothold identification, and canary monitoring has also proven to be incredibly beneficial."
"It is incredibly efficient for our engineering team because Huntress provides all the information needed to fix issues, not just flag them."
"I have found it valuable that this solution is always there and always armed."
"I would like to see more frequent check-ins with our security status."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"The current reporting system could benefit from improvement."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"I would like to get more reports from Binary Defense about what they're blocking."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"CrowdStrike Falcon Complete MDR offers an optional module that might not be cost-effective for all organizations."
"The analysis of the investigation of the incident could be easier."
"I prefer to put a pound into the prevention and an ounce into the cure, but CrowdStrike put more focus into the EDR. This works as a business model for them, as they get a lot of customers purchasing their MDR services, usually SMBs lacking the staff to leverage the EDR tool themselves adequately. We have many such customers. I would much rather see more refinement and investment into the prevention side of the equation, though CrowdStrike has a good engine. The solution is as effective as SentinelOne and Windows Defender for Endpoint; it's an excellent endpoint protection solution."
"The logging features aren't robust and the information isn't kept long enough."
"This solution is lacking in a recovery feature. If there is a full compromise, this product can't recover the machine, which results in us having to rebuild the entire system."
"The improvements needed for CrowdStrike Falcon Complete are in the way the agent updates. The overall management of endpoints needs to be better."
"I think the overall user experience for the operations team could be improved. The dashboard could be more effective, like Microsoft Defender. Microsoft worked on refining the user experience. The security monitoring tools could be simpler and more user-friendly. Integration with the application layer might be another area for improvement."
"The licensing is a bit complex."
"One area for improvement in Huntress would be to allow for PSA integration from a specific IP address or hostname for better security measures."
"The solution's UI is an area with certain shortcomings that need improvement."
"In the next release, I'd like to see more intuitive dashboards."
"Some of Huntress' reporting could be improved."
"I would like the API to be a little better. They are getting there."
"The application control system could benefit from improvements in identifying and managing both whitelisted and blacklisted applications."
"I am anxiously watching to see how they evolve their MDR for Office 365. If anything, I would like more automated remediation capabilities in their MDR for Office 365."
"Huntress' Process Insights feature could benefit from more robust search and filtering capabilities."
CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 74 reviews while Huntress is ranked 3rd in Managed Detection and Response (MDR) with 12 reviews. CrowdStrike Falcon Complete is rated 8.6, while Huntress is rated 9.4. The top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". On the other hand, the top reviewer of Huntress writes "Is the easiest tool we've ever deployed, is cost-effective, and significantly improved our security posture". CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Sophos MDR and SentinelOne Vigilance, whereas Huntress is most compared with SentinelOne Vigilance, Blackpoint Cyber MDR, Arctic Wolf Managed Detection and Response, Bitdefender MDR and Datto Endpoint Detection and Response (EDR). See our CrowdStrike Falcon Complete vs. Huntress report.
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We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
