We compared Trend Micro Cloud App Security and ESET PROTECT Enterprise based on our users' reviews in six categories. We reviewed all of the data, and you can find the conclusion below.
Features: Trend Micro Cloud App Security is known for its wide range of intelligent features, including sophisticated data loss prevention and advanced email protection. ESET PROTECT Enterprise is praised for its performance and intuitive, powerful management interface, with dynamic folders and group capabilities.
Room for Improvement: Trend Micro Cloud App Security users have suggested that the policy settings should be improved. They also want better support for file attributes in the DLP module and improved admin management for multiple instances. ESET PROTECT Enterprise users have suggested that file downloads should be enabled in ESET File Security. They also want more automation and better dashboard reporting.
Ease of Deployment: The setup for Trend Micro Cloud App Security is simple and can take anywhere from 15 minutes to a few days. It requires two technical individuals for maintenance and deployment. ESET PROTECT Enterprise is generally considered easy to set up, but some users struggled with proxy configuration. On-prem setups take longer and require additional configuration, but cloud setups are problem-free.
Service and Support: Some users said they were satisfied with Trend Micro Cloud support, while others said there was room for improvement. Customers have had positive experiences with ESET’s customer service, rating it highly.
Pricing: Trend Micro Cloud App Security is relatively expensive, requiring a yearly subscription and extra charges for implementation packages or professional services. ESET PROTECT Enterprise offers low licensing costs. Users find its pricing reasonable.
ROI: Trend Micro Cloud App Security provides a solid ROI by successfully analyzing and stopping harmful emails. Users said that ESET PROTECT Enterprise delivered a positive ROI.
Comparison Results: Trend Micro Cloud App Security stands out with its unique DLP features, excellent email protection, and strong URL detection. At the same time, users have said that the price of Cloud App Security is a little steep, and some users said the support could be better. ESET PROTECT Enterprise is an affordable solution that is highly regarded for its impressive performance, resource efficiency, and hassle-free setup. At the same time, users say ESET PROTECT Enterprise could enhance its file downloading capability and automation.
"The product enabled Zero-Day Protection for our environment. We never encountered any issues regarding threats."
"We can easily manage resources, disable or enable clients and update them."
"I like the dynamic groups feature. They give the ability to filter endpoint machines by any parameter, software, or hardware inventory, and that's a significant advantage when you need to, for example, automate a secondary firewall profile for endpoints outside your network. Or if you want to automatically isolate the computer from the rest of the network if the ransomware is found."
"The solution offers a lot of configuration capabilities."
"ESET PROTECT Enterprise is reliable."
"The most valuable feature of ESET Protect is the security while accessing any transaction, such as online banking systems. When I access a banking website a new browser opens which is more secure, which I find very useful."
"The solution doesn't have high memory usage."
"The most valuable features of ESET File Security are the performance and it doesn't take too many resources."
"Our business emails are very important and Trend Micro Cloud App Security has provided a high level of protection. Additionally, there are updating the solution frequently."
"The initial setup is pretty straightforward."
"Trend Micro has DLP features in it, which separates it from other solutions."
"Trend Micro Cloud App is easy to use and easy to install."
"Dependable with ease of integration with other security products."
"It has more intelligence features than other vendors."
"The most valuable feature of Trend Micro Cloud App Security is its stability across all platforms."
"The solution is easy to integrate."
"The tool is complex and expensive."
"I would like to see more features on the reporting side of things."
"ESET Protect could improve the performance. The performance of the home computers and laptops becomes slow due to their heavy software load. It would be a benefit to make a lighter version of the software which does not have any impact on the performance of the computer's hardware."
"The availability and sustainability could also be improved."
"Sometimes, the connection to the machine requires troubleshooting."
"Its automation can be improved."
"The solution can be quite technical and therefore is challenging for new users."
"In terms of management accounts, there's a lot of manuals that seem to be mixed up. Sometimes, it's a little bit confusing."
"The solution's technical support services could be better."
"They should provide separate corporate-level licenses for two to three instances."
"Documentation could be improved; product cost is quite high."
"In the next release, I would like to see the cost go down."
"It would be great if Trend Mail Cloud App Security would be joined with a web security solution, making it a multiple-network solution."
"The price of the solution could improve by being lower."
"There is room for improvement in the DLP component of Trend Micro Cloud App Security."
"The granulation of the policy setup needs to be better. Right now, it is too basic."
More Trend Micro Cloud App Security Pricing and Cost Advice →
ESET PROTECT Enterprise is ranked 14th in Anti-Malware Tools with 10 reviews while Trend Micro Cloud App Security is ranked 16th in Anti-Malware Tools with 8 reviews. ESET PROTECT Enterprise is rated 9.0, while Trend Micro Cloud App Security is rated 8.2. The top reviewer of ESET PROTECT Enterprise writes "Constantly improving their online resources to make it easier for new users to work with it". On the other hand, the top reviewer of Trend Micro Cloud App Security writes "A straightforward setup and good reliability with useful security capabilities". ESET PROTECT Enterprise is most compared with ESET Endpoint Protection Platform, Wazuh, Microsoft Defender for Endpoint, Avira Antivirus and VirusTotal, whereas Trend Micro Cloud App Security is most compared with Forcepoint ZT CDR (Zero Trust Content Disarm & Reconstruction), Joe Sandbox Ultimate, Microsoft Exchange Online Protection (EOP), Microsoft Defender for Endpoint and WithSecure Cloud Protection for Salesforce. See our ESET PROTECT Enterprise vs. Trend Micro Cloud App Security report.
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