We performed a comparison between Genesys Cloud CX and Openscape Contact Center based on real PeerSpot user reviews.
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Genesys Cloud CX is ranked 2nd in Contact Center Platforms with 9 reviews while Openscape Contact Center is ranked 14th in Contact Center Infrastructure. Genesys Cloud CX is rated 9.0, while Openscape Contact Center is rated 0.0. The top reviewer of Genesys Cloud CX writes "Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers ". On the other hand, Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, Five9, NICE CXone and Cisco CCX, whereas Openscape Contact Center is most compared with .
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