We performed a comparison between Genesys Cloud CX and Siemens PLM TeamCenter based on real PeerSpot user reviews.
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms."What's most valuable in Genesys Cloud is that it's a complete cloud solution, so it's reliable and 99.99% available. It's also elastic. Genesys Cloud also has chatbots, which I find valuable."
"Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful."
"Genesys Cloud is an excellent platform."
"The most valuable features include being an omnichannel solution with customer journey insights, full reporting, and continuous updates based on consumer feedback through their portal."
"The latest version and updates have been great. It really has everything we need."
"Predictive engagement and gamification are valuable features with good inbound functionality."
"Its comprehensive single application includes everything from reporting to IVR and workflows."
"The stability is really good."
"The product's most valuable features are patch and data management."
"I like the Teamcenter Requirements Manager. It also has a structure manager where you create an engineering bill of materials and manufacturing process planning. There is something like service lifecycle management. That is where the maintenance data is stored. There are multiple modules. ALM Polarion is also a Siemens solution. It is a separate product, but it's part of the Siemens portfolio."
"The tool's pricing could be more flexible, and there should be clearer indications of consumption and fair usage policies."
"Process automation in Genesys Cloud is an area for improvement. It's quite a new feature and still has room for improvement."
"The whole process of creating an agent is quite long and automating quite a bit of that would be very helpful."
"I would like to see some of that functionality or features from Genesys Engage added to Genesys Cloud."
"AI still needs improvement when it comes to predictive engagement."
"Reporting isn't the best feature of Genesys Cloud and could be improved. You can't customize reports and applications on Genesys Cloud."
"Pricing is the biggest criterion for improvement. If I compare the pricing between Amazon Connect and Genesys Cloud CX, there is a huge difference."
"Issues can happen during technical troubleshooting, which is completely out of our hands compared to the on-premise solution."
"This solution works, but it has many issues. Smaller companies are coming up the cloud-based PLM solutions that may replace larger PLM companies like PTC or Siemens in the future. It has some performance problems, and the maintenance is too expensive. Recently, we completed a project, and it cost almost $6 million to upgrade."
"The product's web interface and setup process could be better."
Genesys Cloud CX is ranked 1st in Contact Center Platforms with 9 reviews while Siemens PLM TeamCenter is ranked 3rd in PLM Tools with 3 reviews. Genesys Cloud CX is rated 9.0, while Siemens PLM TeamCenter is rated 7.6. The top reviewer of Genesys Cloud CX writes "No restrictions on what the solution can do; new integrations with other cloud solutions". On the other hand, the top reviewer of Siemens PLM TeamCenter writes "Has good features for data management, but its setup process needs improvement". Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco CCX, whereas Siemens PLM TeamCenter is most compared with PIM, Oracle Agile PLM, Aras Innovator, PTC Windchill and iBASEt Solumina.
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
