We performed a comparison between Genesys Cloud CX and ZTE NGCC based on real PeerSpot user reviews.
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Genesys Cloud CX is ranked 2nd in Contact Center Platforms with 9 reviews while ZTE NGCC is ranked 11th in Contact Center Infrastructure. Genesys Cloud CX is rated 9.0, while ZTE NGCC is rated 0.0. The top reviewer of Genesys Cloud CX writes "Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers ". On the other hand, Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, Five9, NICE CXone and Cisco CCX, whereas ZTE NGCC is most compared with .
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