Compare Genesys vs. Interactive Intelligence

Genesys is ranked 2nd in Contact Center Platforms while Interactive Intelligence is ranked 33rd in CRM. Genesys is rated 0, while Interactive Intelligence is rated 0. On the other hand, Genesys is most compared with Cisco Contact Center Enterprise, Avaya Aura and Aspect, whereas Interactive Intelligence is most compared with Genesys.
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Genesys Logo
4,036 views|3,671 comparisons
Interactive Intelligence Logo
140 views|105 comparisons
Ranking
2nd
Views
4,036
Comparisons
3,671
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
33rd
out of 54 in CRM
Views
140
Comparisons
105
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 15% of the time.
Compared 12% of the time.
Compared 100% of the time.
Also Known As
Genesys Customer Interaction Management Platform
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Genesys
Genesys
Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
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Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
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