We performed a comparison between GitLab and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Git hosting has an integration with ACD which is why we liked this solution in the first place."
"I have found the most valuable feature is security control. I also like the branching and cloning software."
"It is very useful for reviews. We are using branch merging operations and full reset operations. It is also very useful for merging our code and tracking another branch. The graph diagrams of Git are very useful. Its interface is straightforward and not too complex for us."
"The most valuable features of GitLab are the CI/CD pipeline and code management."
"The solution is stable."
"GitLab is very well-organized and easy to use. Also, it offers most features that customers need."
"We have seen a couple of merge requests or pull requests raised in GitLab. I see the interface, the way it shows the difference between the two source codes, that it is easy for anyone to do the review and then accept the request; the pull request is the valuable feature."
"The most important features of GitLab for us are issue management and all the CI/CD tools. Another aspect that I love about GitLab is the UI."
"Stable and scalable solution."
"The product is quite convenient and user-friendly."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The performance is good."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"Merge conflicts and repository maintenance could improve. If there is someone new to the system they would not know if there is a conflict."
"When deploying the solution on cloud and the CI/CD pipeline, we have to define the steps and it becomes confusing."
"I believe there's room for improvement in the advanced features, particularly in enhancing the pipeline functionalities."
"We'd always like to see better pricing on the product."
"I would like to have some features to support peer review."
"The initial setup was quite challenging because it takes some time to understand how to pull out or push the code."
"I rate the support from GitLab a four out of five."
"I've noticed an area for improvement in GitLab, particularly needing to go through many steps to push the code to the repository. Resolving that issue would make the product better. My team quickly fixed it by writing a small script, then double-clicking or enabling the script to take care of the issue. However, that quick fix was from my team and not the GitLab team, so in the next release, if an automatic deployment feature would be available in GitLab, then that would be good because, in Visual Studio, you can do that with just one click of a button."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The price is too high."
"The solution needs a few things in terms of resource management."
"The interface isn't user-friendly."
"The configurations are fine, but the user interface could be improved."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
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GitLab is ranked 2nd in Enterprise Agile Planning Tools with 70 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. GitLab is rated 8.6, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of GitLab writes "Powerful, mature, and easy to set up and manage". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". GitLab is most compared with Microsoft Azure DevOps, Bamboo, AWS CodePipeline, SonarQube and Tekton, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align and Microsoft Project Server. See our GitLab vs. ServiceNow Strategic Portfolio Management report.
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