We performed a comparison between Infor CloudSuite CRM and Oracle Fusion Service based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"The service management features are valuable."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The solution is completely cloud-based and very easy to access from anywhere."
"Oracle Service Cloud could improve the integration for older platforms."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"They could include marketing automation for the product."
"Lacks the ability to deploy custom code for customization."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"Oracle Service Cloud could improve the integration for older platforms."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The vendor must provide a user-friendly mobile application."
Earn 20 points
Infor CloudSuite CRM is ranked 56th in CRM with 1 review while Oracle Fusion Service is ranked 8th in CRM with 29 reviews. Infor CloudSuite CRM is rated 9.0, while Oracle Fusion Service is rated 8.6. The top reviewer of Infor CloudSuite CRM writes "Has good technical support services and valuable workflow management features ". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Infor CloudSuite CRM is most compared with , whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.