Infor SalesLogix vs Oracle Service Cloud

Infor SalesLogix is ranked 32nd in CRM vs Oracle Service Cloud which is ranked 2nd in CRM with 8 reviews. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Infor SalesLogix is most compared with Microsoft Dynamics CRM, Sage CRM and Infor Epiphany. Oracle Service Cloud is most compared with Siebel CRM, Salesforce Service Cloud and Microsoft Dynamics CRM.
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Quotes From Members Comparing Infor SalesLogix vs Oracle Service Cloud

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288,073 professionals have used our research since 2012.
Ranking
RANKING
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Views
2,921
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Reviews
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8.8
Top Comparisons
Top Comparisons
Compared 23% of the time.
Compared 15% of the time.
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Compared 19% of the time.
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Also Known As
Also Known AsSalesLogixOracle RightNow
Website/Video
Website/VideoInfor
Oracle
Overview
OverviewProvides a complete view of customer interactions across departments providing information and insights for better planning, managing, and forecasting.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
Sample CustomersScott CountyPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
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