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Find out what your peers are saying about ServiceNow, Atlassian, Atera and others in IT Service Management (ITSM). Updated: June 2021.
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Pricing and Cost Advice
"The pricing model is very competitive."

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Questions from the Community
Top Answer: There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a… more »
Top Answer: The pricing model is very competitive. The cost depends on how you are utilizing the product and varies on how many groups you are creating and how many users there are. If I have 40 users and… more »
Top Answer: There are a lot of predefined reports but we asked for a lot of changes. The problem is that every organization has its own processes and needs. As a result, we had to do a lot of customization on the… more »
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Ranking
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199
Comparisons
117
Reviews
1
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1,936
Rating
8.0
Views
76
Comparisons
50
Reviews
0
Average Words per Review
0
Rating
N/A
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Also Known As
Everest Service Manager
Motadata ITSM
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Overview

With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

Our ITIL Compliant ITSM Tool organizes information, automates support workflow, eliminates manual/back-end complexities and encourages self-service for maximum productivity and superior user experience. The platform offers a modern interface, built-in templates and guides, instant universal search and meaningful insights that help your IT teams to work effectively and streamline IT service delivery.

The IT Service Management platform drastically reduces the number of incoming tickets, helps in creating a centralized knowledge base, eases the complexity of managing multiple assets, enables technicians to deploy patches remotely, complies to audit requirements and improves the performance of IT Service Desk.

In a nutshell, our ITSM tool offers a robust life-cycle that connects symptoms to their root cause and a comprehensive asset inventory that tracks and manages a wide range of assets. All of these powered by automation.

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Sample Customers
Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco
Satcom Infotech
Find out what your peers are saying about ServiceNow, Atlassian, Atera and others in IT Service Management (ITSM). Updated: June 2021.
522,946 professionals have used our research since 2012.

Infraon Desk is ranked 13th in IT Service Management (ITSM) with 1 review while Motadata IT Service Management is ranked 33rd in IT Service Management (ITSM). Infraon Desk is rated 8.0, while Motadata IT Service Management is rated 0.0. The top reviewer of Infraon Desk writes "Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes as a result". On the other hand, Infraon Desk is most compared with JIRA Service Management, whereas Motadata IT Service Management is most compared with .

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