Infraon Desk Pros and Cons

Infraon Desk Pros

KB
Operations Head at a comms service provider with 201-500 employees
There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail.
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Infraon Desk Cons

KB
Operations Head at a comms service provider with 201-500 employees
The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved.
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