Compare Insightly vs. Oracle Service Cloud

Insightly is ranked 52nd in CRM while Oracle Service Cloud which is ranked 2nd in CRM with 6 reviews. Insightly is rated 0, while Oracle Service Cloud is rated 0. On the other hand, the top reviewer of Oracle Service Cloud writes "Included reports and the ability to customize are valuable features". Insightly is most compared with , whereas Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Oracle Sales Cloud.
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Insightly Logo
8 views|3 comparisons
Oracle Service Cloud Logo
3,633 views|1,148 comparisons
Most Helpful Review
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: July 2019.
353,854 professionals have used our research since 2012.
Quotes From Members

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353,854 professionals have used our research since 2012.
Ranking
52nd
out of 53 in CRM
Views
8
Comparisons
3
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
2nd
out of 53 in CRM
Views
3,633
Comparisons
1,148
Reviews
6
Average Words per Review
197
Avg. Rating
9.3
Top Comparisons
Compared 25% of the time.
Also Known As
Oracle RightNow
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Insightly
Oracle
Overview

Insightly, the new breed of CRM, helps modern businesses of all sizes build lifelong customer relationships and grow faster than ever before. Insightly's out of the box capabilities allow you to tailor each user's experience for every customer facing role. It is easy to use, easy to set up, highly customizable to your industry, and offers fast time to value at a low total cost of ownership. Join more than 1.5M Insightly users who are already building better customer relationships.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
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Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
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