• Home
  • goMoxie vs. Interactive Intelligence

Interactive Intelligence vs goMoxie comparison

Cancel
You must select at least 2 products to compare!
goMoxie Logo
goMoxie
32 views|28 comparisons
Genesys Logo
Interactive Intelligence
Read 2 Interactive Intelligence reviews
123 views|71 comparisons
100% willing to recommend
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Live Chat
May 2024
Executive Summary

We performed a comparison between goMoxie and Interactive Intelligence based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat.
To learn more, read our detailed Live Chat Report (Updated: May 2024).
Download the complete report
770,292 professionals have used our research since 2012.
Featured Review
Use goMoxie?
Mohamed Shareed
A customizable solution that can be integrated with almost anything
Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money. We've been able to develop patient... Read more →
report
See Which Vendors Are Best For You
Use our free recommendation engine to learn which Live Chat solutions are best for your needs.
See Recommendations
770,292 professionals have used our research since 2012.
Questions from the Community
Ask a question

Earn 20 points

What do you like most about Interactive Intelligence?
Top Answer:Interactive Intelligence is quite user friendly.
Read all 2 answers   →
What needs improvement with Interactive Intelligence?
Top Answer:The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There… more »
Read all 2 answers   →
What is your primary use case for Interactive Intelligence?
Top Answer:This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an… more »
Read all 2 answers   →
Ranking
10th
out of 23 in Live Chat
Views
32
Comparisons
28
Reviews
0
Average Words per Review
0
Rating
N/A
29th
out of 169 in CRM
Views
123
Comparisons
71
Reviews
2
Average Words per Review
869
Rating
9.0
Comparisons
Also Known As
Moxie Employee Spaces, nGenera, Collaboration Spaces, Moxie Software Moxie Employee Spaces
Learn More
goMoxie
Genesys
Overview

goMoxie’s guidance tools empower you to proactively engage customers. Use CONTEXT and Proactive Chat to anticipate struggle and instill confidence with targeted messaging to answer questions before customers ask them.

Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
Sample Customers
Epson, Dell, Crate & Barrel, 3M, American Eagle Outfitters, United Airlines, Lebara, Digital UK
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Buyer's Guide
Live Chat
May 2024
Download Free Report
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat. Updated: May 2024.
DOWNLOAD NOW
770,292 professionals have used our research since 2012.

goMoxie is ranked 10th in Live Chat while Interactive Intelligence is ranked 29th in CRM with 2 reviews. goMoxie is rated 0.0, while Interactive Intelligence is rated 9.0. On the other hand, the top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". goMoxie is most compared with Adobe Experience Manager, whereas Interactive Intelligence is most compared with Genesys Cloud CX.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.