We performed a comparison between JIRA Service Management and Oracle Enterprise Asset Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."It makes the IT department more transparent and helps the employees."
"It's easy to set up the solution."
"The most valuable features of this solution are Incident and Request Management."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"The flow of the reports is good."
"What I really like about this solution, is how it manages the queues, the tickets and the routing."
"With Jira Service Desk, the simplicity of setting up a quick form and getting the service desk running quickly is very helpful."
"Jira lets us customize the workflow to meet our requirements. The email and alert features are also handy."
"The whole product is important and valuable to us."
"Generally requires the purchase of additional plugins."
"The solution should be more formalized. It could be more user-friendly."
"From the customer side, it's not friendly used compared to other competitors, like ServiceNow or BMC. It's also not fully ITSM management if you compare it with ServiceNow or BMC. They have a full model of ITSM. In BMC they have TrueSight, they have Discovery, which helps IT to discover IT equipment with a serial number, with the specs, capacity of the server."
"They need to work on the speed of Jira."
"If JIRA were more of a substantial stand-alone product that covered more needs for project management, we wouldn't be using a suite of products."
"In the Turkish market, the biggest problem is that they are looking for a server type of solution, but when it comes to Jira Service Management, Atlassian is a remote type of license. There are just two different options, data center and cloud."
"During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."
"Jira Service Management should be more user-friendly."
"The product is not user-friendly."
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JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while Oracle Enterprise Asset Management is ranked 3rd in Enterprise Asset Management with 1 review. JIRA Service Management is rated 8.2, while Oracle Enterprise Asset Management is rated 5.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Oracle Enterprise Asset Management writes "The product is not user-friendly, and it is very expensive, though it is highly stable". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Oracle Enterprise Asset Management is most compared with IBM Maximo and ABB Ability Asset Suite EAM.
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