Verint Open CCaaS vs WORKetc comparison

In today's ever-changing business landscape, organizations are grappling with the need to adapt to the digital transformation while simultaneously improving customer experiences without incurring excessive labor costs. Traditional telephony-based Contact Center as a Service (CCaaS) solutions have struggled to keep pace with these changes, often lacking the functional maturity required to meet customer demands.

Verint's Open CCaaS offers a fresh approach. Unlike closed-off platforms, it provides an open ecosystem that seamlessly integrates with diverse communication infrastructures, liberating businesses from vendor lock-ins. This openness extends beyond integration, empowering organizations to harness best-of-breed CX solutions, omnichannel routing, and UI flexibility while accommodating third-party applications. Verint's unwavering commitment to automation through AI and bots ensures scalable and efficient customer interactions, enabling companies to enhance CX and optimize resources.

With the Verint Platform, businesses can confidently embark on their digital transformation journey, reaping real benefits such as a significant boost in NPS scores, reduced response times, increased agent productivity, lower cost per contact, and improved containment rates. Open CCaaS isn't just a solution; it's a transformative approach to customer engagement that aligns with the demands of the modern business landscape, making Verint the partner of choice for those seeking to close the Engagement Capacity Gap and secure a successful future in the digital age.

WORKetc is the one cloud app solution for managing your business from end to end, whether you're at work, at home, or on the road.

With integrated CRM, project management, billing, time tracking, help desk, and more, WORKetc gives you a complete bird's eye view of the entire customer lifecycle -- from finding your customer all the way to providing post-sales support.

Forget the hassles and costs of switching between and subscribing to half a dozen different apps. WORKetc is the one software solution for your entire business.