Compare Kana Express vs. Pobuca Connect

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Kana Express Logo
Kana Express
138 views|107 comparisons
Pobuca Connect Logo
Pobuca Connect
28 views|14 comparisons
Comparison Review
Paul Parisi
Fast to build simple to medium complexity solutions

What is our primary use case?

Process Automation and Forms Digitisation, implementation of organisational wide processes rather than use of COTS.

How has it helped my organization?

Appian was not selected by any of the organisations I've worked with to date for production use.

What is most valuable?

Form building capabilities and well thought out process modelling are key points to this product.

What needs improvement?

Support for complex models really needs significant improvement Flexibility in the architecture is not there Management or reusable assets is extremely limited and poorly designed Business rules are not aligned to industry best practices Authoring tool slow to use resulted in limitations on how quickly solutions can be built Integration to project SDLC (such as testing methods, build systems etc needs work)

For how long have I used the solution?

Trial/evaluations only.

What do I think about the scalability of the solution?

This product is targeted to mid size companies and not highly scalable complex processes.

How are customer service and technical support?

Customer Service: Average, although a small responsive team Appian has been fast growing stretching their ability to service customer needs. Technical Support: Reasonable, stronger than say IBM or Oracle technical support but it is still critical to engage in a full POC activity with this product to ensure it fits your needs before proceeding with an implementation.… Read more »
Ranking
26th
out of 66 in CRM
Views
138
Comparisons
107
Reviews
0
Average Words per Review
0
Rating
N/A
49th
out of 66 in CRM
Views
28
Comparisons
14
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
eGain Solve vs. Kana Express
Compared 100% of the time.
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Also Known As
TrinicomPobuca
Learn
Verint
SiEBEN
Overview
Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.

Pobuca Connect-Connect with your business contacts

Pobuca Connect is a cloud app that turns your multiple and non-connected business contact lists into one unified company address book which is easy to access from everywhere and ready to share with co-workers or business associates. It also boasts the built-in Pobuca Bot, your very own virtual assistant helping you keep business contacts up-to-date and always accessible.

Benefits:
- Organize your contacts
Separate personal from business contacts. Pobuca Connect enables you to keep a neat business address book and avoid any unnecessary mix-up.

- Access business contacts everywhere
Search for names or organizations and get all their contact details instantly. Update your business contact lists by scanning business cards or grabbing email signatures and sync all your devices (desktop, mobile, web, outlook) to be automatically updated with the latest info.

- Use Pobuca Connect in your cloud ecosystem
Integrate Pobuca Connect with any of your business software or cloud solution, such as O365, CRM, Email marketing tools, Single Sign-on solutions.

-Stay secure and GDPR compliant
Protect your valuable information by controlling who has access to what. Also, note that Pobuca Connect is fully GDPR-compliant, since your data protection and privacy is a top priority to us. We don’t keep any copies of your contact lists and if you delete the app, your data is permanently deleted too.

- Manage your everyday workflow with Pobuca Bot, your virtual assistant
Use the built-in Pobuca Bot to search and update all these contact details of your co-workers, business associates and organizations that are stored in Pobuca Connect. You can find Pobuca Bot, your virtual assistant, at desktop app, Outlook add-in, on Facebook Messenger and Skype.

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Sample Customers
Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic BeneluxSome of our users: Knotel, NCS Mena, Doukas school  People who love Pobuca are saying: "Pobuca has a dual purpose for us: it organizes our company's address book, and automates the onboarding process of new employees regarding the contact details sharing of employees and customers." - Lykiardopoulos Miltos, IT Manager @ Panathinaikos FC "Pobuca helped us to link our customers' contact details with their organizations in a shared contact list, more organized. Now all the field engineers have access to customers' info when they are about to visit them."  - Sophia Vachari, Operations Manager @ Vatis  

Kana Express is ranked 26th in CRM while Pobuca Connect is ranked 49th in CRM. Kana Express is rated 0.0, while Pobuca Connect is rated 0.0. On the other hand, Kana Express is most compared with eGain Solve, whereas Pobuca Connect is most compared with .

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.