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QualityUnit Logo
135 views|56 comparisons
100% willing to recommend
Zoomin Logo
68 views|35 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between LiveAgent and Zoomin based on real PeerSpot user reviews.

Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software.
To learn more, read our detailed Knowledge Management Software Report (Updated: April 2024).
768,740 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Provides service level optimization.""The most valuable feature was how the solution helped us to prioritize tasks."

More LiveAgent Pros →

"Scalability-wise, I rate the solution a ten out of ten."

More Zoomin Pros →

Cons
"Connection to other softwares could be improved.""There are other products that are more popular."

More LiveAgent Cons →

"The solution's stability is an area with shortcomings that need improvement."

More Zoomin Cons →

Pricing and Cost Advice
Information Not Available
  • "There is a need to make payments towards the licensing costs of the solution."
  • More Zoomin Pricing and Cost Advice →

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    768,740 professionals have used our research since 2012.
    Questions from the Community
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    Top Answer:Scalability-wise, I rate the solution a ten out of ten.
    Top Answer:There is a need to make payments towards the licensing costs of the solution.
    Top Answer:The solution's stability is an area with shortcomings that need improvement.
    Ranking
    Views
    135
    Comparisons
    56
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    68
    Comparisons
    35
    Reviews
    1
    Average Words per Review
    443
    Rating
    9.0
    Comparisons
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    Zoomin
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    Overview

    Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

    Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

    At Zoomin, our mission is to leverage your product content to ensure success throughout the customer journey. We strive to provide a robust and innovative content publishing platform which allows you to provide information consistently across all customer touchpoints. Once your content is published, we give you detailed analytics on customer interactions with your content, extracting actionable insights that grow your business and reduce your costs. From your documentation portal to your social community, from web search to connected devices, with Zoomin your content will always be there for the people who need it: your customers.

    Sample Customers
    Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
    Avaya, Invidi, Dell, ServiceNow, Intel Security, Fujitsu, Ping Identity, Jive, Apptio, Cisco, RSA, Hitachi, Aternity
    Buyer's Guide
    Knowledge Management Software
    April 2024
    Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software. Updated: April 2024.
    768,740 professionals have used our research since 2012.

    LiveAgent is ranked 11th in Knowledge Management Software while Zoomin is ranked 7th in Knowledge Management Software with 1 review. LiveAgent is rated 8.0, while Zoomin is rated 9.0. The top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". On the other hand, the top reviewer of Zoomin writes "A knowledge management software that provides great scalability options to its users". LiveAgent is most compared with , whereas Zoomin is most compared with .

    See our list of best Knowledge Management Software vendors.

    We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.