LiveAgent Overview

What is LiveAgent?

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

LiveAgent Buyer's Guide

Download the LiveAgent Buyer's Guide including reviews and more. Updated: January 2021

LiveAgent Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

LiveAgent Video

LiveAgent Reviews

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Daniel Lies
Head of Process Management at Immoveo gmbh
Real User
Top 20Leaderboard
Jun 23, 2020
Service level optimization is key as is the integrated email and chat functions

What is our primary use case?

We are a real estate management company and act as property managers on behalf of apartment owners. We have our own platform for data storage which covers contracts, finance, maintenance, etc. and we are constantly trying to increase the information on our database. We are considered premier customers of LiveAgent and receive early updates from the company. I am head of process management at our company.

Pros and Cons

  • "Provides service level optimization."
  • "Connection to other softwares could be improved."

What other advice do I have?

I like that this solution provides the history and control over every process connected to a building so we can see everything that's happened since we started using this solution. Every email, every phone call, contact with live agents and optimization costs. I would rate this solution an eight out of 10.