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Most Helpful Review
Find out what your peers are saying about Micro Focus ALM Octane vs. ServiceNow IT Business Management and other solutions. Updated: May 2021.
511,607 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It makes work visible, so everybody knows where everything is. It uses Kanban, and that makes work visible.""We use the board and card hierarchies in terms of sprints so that we can see if we have cross-functional teams that are working on the same projects together, especially when projects have dependencies. The parent-child relationship within cards is really nice so that we can see what kind of dependencies there are when we're trying to get projects finished.""My team specifically uses our board for all of our Remedy tickets that come in. We had a card for every ticket that we get, and we're able to add the link to that specific ticket there.If I'm out of office, for example, and someone else needs to work a ticket or someone is being contacted to work on a ticket, I don't have to sign on it. Someone else can easily access that ticket because I put the link in there. It's nice. It has a lot of great functionality in there.""Using the tool seems to save time versus trying to do things in a regular manner. It is highly collaborative; everybody can see things in one place. It is a highly functional, but pretty simple tool. That is hard to find: A tool that has a lot of functions, but is also simple."

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"The interface is user-friendly.""The solution natively supports Agile-Waterfall hybrid software development at an enterprise scale. This is very important to us. Because even though the company wishes to go Agile, we still have projects which follow a Waterfall methodology. In order for us to accommodate both, we needed some sort of hybrid system. Because if we are using a fully Agile system, then the reporting might not be correctly extracted.""Its end-to-end traceability is one of the big advantages. Most of our agile projects work in a closed team structure. We are seeing what is the flow, where we are, and what is the project milestone. So, it provides end-to-end traceability and good visibility of project milestones.""The user experience is a lot better than any tool that I have used before. Overall, it is great. It has a smooth interface, which is very user-friendly. It makes it easier to work together and have more transparency and customization, which is very good.""The defect management gives us full-fledged capabilities for handling defects, including capturing the details of the defects and even screenshotting the defect cases. The defect management is comprehensive.""There are a lot of predefined reports. We can attach additional reports for users, like who worked on what defect and when, as well as what is the status of the release compared to the previous release. It is really endless. All the data is really linked together. Then, if all the data is linked together, there is an option to prepare reports out of it. We are very impressed with its reporting capabilities.""On the user side, what I like a lot is the reporting capabilities. There's no tool, to my knowledge, that gets anywhere close to Octane at the moment when it comes to the reporting capabilities. I can do everything with the reporting. There's nothing missing. I have all the options. I can create graphs, including graphs of several types and looks.""The key feature is the usability. It is fast to learn and easy to use. It's very intuitive to work with. Most of the important functions are available via a few clicks, compared to other tools where I have to open a sub-menu and then a sub-menu and another sub-menu, and then press a button."

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"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided.""The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""The program is stable.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""The interface is extremely user-friendly.""Stable and scalable solution."

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Cons
"I do not know what it can do in the area of scrum. Maybe it has that functionality. I have never tried to set it up. You think of LeanKit from the perspective of Kanban. I don't know if there is a template for scrum, a scaled agile framework, or any of those scaling frameworks.""Being able to track actual time on cards or sprints, instead of using just the planned start and stop date, would also be useful. I would like to see something like JIRA has with actual sprint starts and stops.""The ability to report on customizable fields and third-party extensions needs improvement. I'd like to see more of those being able to be used. I don't know how that works for Planview, but just getting a little bit more added there would be nice.""The integration with the Enterprise One product is probably an area for improvement. It's not really broken. It's just that it is such a handy tool and a great way to visually manage things. There is a very limited hookup/integration between Enterprise One, which is the master Planview tool, and LeanKit. While they are looking at this on their roadmap, it definitely needs to happen. There is a lot of opportunity there."

More Planview LeanKit Cons »

"I would like to see the mobile testing improved so that we can simply select a mobile device, then specify what parameters we want, and the testing will be run based on that.""The reporting needs to be improved and allow for customization. I want to build my own widgets, but I don't want to use the ones already in the system. I want to build mine from scratch.""The cluster architecture that we implemented was server to server communication: Octane application to Elasticsearch and Elasticsearch to another Elasticsearch service. Recently, we found this is a security gap. The Octane application is interacting with Elasticsearch server, but that was missing from the requirements and prerequisites in the setup. The Micro Focus team has not given advice on how to implement authentication-based communication between Octane to Elasticsearch, and we found it as a gap later, then our security team asked us to fix that gap. So, there was a lot of time spent on rework.""It could use just some small improvements. I would like additional features, like planning features, user story mapping, or connection to collaboration tools.""Security and security management, meaning the integration of the security, could be enhanced. We know about Fortify, but it would be better to have security features in the original Octane platform without the need for another solution or another application.""They don't support all IDEs yet. We have Visual Studio code, which is not supported, and loved by our developers. This integration is missing. We also had to do our own in-house integration with the Confluence. That is also something that they could add.""Updating items, sorting, bulk updates—these things could have a bit more flexibility, but it's still possible to do them.""The elements in filtering need to be improved, meaning the number of filters I can use in widgets or in the grid views in parallel. There's a limitation which bothers a lot of our users. Filtering in text, or having a complex filter is limited. In a given field, for example, I can use a filter only once. I cannot say, 'Include the values 1, 2, and 3, and exclude value 17.' This is not possible but we have requested it often."

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"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.""The cost could be improved. The solution is quite pricey.""The interface isn't user-friendly.""The only issue for us is the pricing. It’s quite high in comparison with the competition.""I would like to see some artificial intelligence incorporated into the management functions.""Dashboard interface is limited functionally and not very user friendly"

More ServiceNow IT Business Management Cons »

Pricing and Cost Advice
"In general, Planview's cost structure is reasonable. You get quite a lot of functionality for the license cost that you get."

More Planview LeanKit Pricing and Cost Advice »

"Going forward, I think we will want to explore adding more licenses.""The solution has reduced our testing costs.""Microsoft is a big challenge for Micro Focus when it comes to pricing because they are much cheaper. But it definitely depends on the complexity of the environment. If it has multiple technologies, at that point, looking at other options and Microsoft would be a feasible approach.""The comparison is always with Jira, so the pricing of Octane is a bit on the higher side. But if you look at what you have to add to Jira, on the plug-in side, to have the same abilities you have with Octane, you're more or less even, or even ahead with Octane."

More Micro Focus ALM Octane Pricing and Cost Advice »

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Questions from the Community
Top Answer: Using the tool seems to save time versus trying to do things in a regular manner. It is highly collaborative; everybody… more »
Top Answer: The integration with the Enterprise One product is probably an area for improvement. It's not really broken. It's just… more »
Top Answer: We have a unique use case. Normally, people use LeanKit to track agile development in IT. However, we use the product to… more »
Top Answer: The key feature is the usability. It is fast to learn and easy to use. It's very intuitive to work with. Most of the… more »
Top Answer: I was not part of the cost negotiations. But the purchasing guys confirmed that Micro Focus offered the best pricing to… more »
Top Answer: The elements in filtering need to be improved, meaning the number of filters I can use in widgets or in the grid views… more »
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Also Known As
LeanKit
Micro Focus Octane
ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
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Overview

Planview LeanKit enables engineering teams across all levels of the organization with a visual work delivery tool to apply Lean management principles to their work, helping them work smarter and deliver faster.

Micro Focus ALM Octane helps organizations implement a “quality everywhere” approach and improve Agile and DevOps development and testing processes to improve the flow of work across the software delivery value stream. You can tightly align quality efforts from development to release, employ a broad range of tests anchored by automation, and continuously monitor and improve for increased throughput. Micro Focus fosters an open approach so that quality is visible, traceable, and continuously improved. By synchronizing quality and testing with Agile and DevOps processes, risks are mitigated early in the software delivery value stream – speeding the way for faster delivery and improved customer satisfaction.

ALM Octane facilitates a tailored and scalable approach for large enterprises. You can deploy your way and minimize infrastructure needs with deployment options spanning on-premises, SaaS, and public cloud (Amazon Web Services and Microsoft Azure Marketplaces). Similarly, various licensing options can tailor the features to meet specific needs with support for thousands of concurrent users in geographically disperse locations.

ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

Offer
Learn more about Planview LeanKit
Learn more about Micro Focus ALM Octane
Learn more about ServiceNow IT Business Management
Sample Customers
REA Group, Thompson Reuters
Orange, Airbus, Haufe Group, Kellogg's, Claro, Bon Secours, World Wide Technology
Proximus, UNT SYSTEM, SAP SuccessFactors
Top Industries
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider15%
Government9%
Financial Services Firm9%
REVIEWERS
Transportation Company31%
Comms Service Provider31%
Financial Services Firm19%
Consumer Goods Company6%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider15%
Financial Services Firm10%
Government8%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider13%
Financial Services Firm12%
Government8%
Company Size
No Data Available
REVIEWERS
Small Business10%
Large Enterprise90%
VISITORS READING REVIEWS
Small Business4%
Midsize Enterprise6%
Large Enterprise90%
REVIEWERS
Small Business43%
Midsize Enterprise29%
Large Enterprise29%
Find out what your peers are saying about Micro Focus ALM Octane vs. ServiceNow IT Business Management and other solutions. Updated: May 2021.
511,607 professionals have used our research since 2012.

Micro Focus ALM Octane is ranked 2nd in Enterprise Agile Planning Tools with 8 reviews while ServiceNow IT Business Management is ranked 5th in Enterprise Agile Planning Tools with 6 reviews. Micro Focus ALM Octane is rated 8.6, while ServiceNow IT Business Management is rated 8.6. The top reviewer of Micro Focus ALM Octane writes "Reporting engine, widgets, and dashboards are a huge plus, and powerful REST interface means we can interact with other tools". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Stable and scalable, could improve dashboards and visualization". Micro Focus ALM Octane is most compared with Jira, Micro Focus ALM Quality Center, Microsoft Azure DevOps, TFS and GitLab, whereas ServiceNow IT Business Management is most compared with Microsoft Azure DevOps, Jira, Broadcom Clarity PPM, Alfabet IT Planning & Portfolio Management and Planview PPM Pro. See our Micro Focus ALM Octane vs. ServiceNow IT Business Management report.

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We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.