We performed a comparison between ServiceNow Strategic Portfolio Management and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The interface is extremely user-friendly."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The resource manager is useful."
"The PPM module is an excellent service."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"It's a very complete solution."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The program is stable."
"The dashboard feature is the most valuable aspect of the solution."
"Their support is awesome. We are on an enterprise plan and there is a customer success at Smartsheet and anyone from our licensed users can just send an email to them and they respond as soon as possible."
"Smartsheet offers more than Project because it's similar to a table-based, database-type system. It's like a hybrid between Excel and project software. We were able to enter the formulas and do much of the automation. We added budgets to it and linked them to a vendor page. Smartsheet let us integrate the budget into the project seamlessly. With Project, we needed to open up Excel."
"Smartsheet is a really good tool for collaboration."
"The most valuable feature of Smartsheet is its intuitiveness, ease of use, and overall simplicity."
"The solution is straightforward. Whenever a requirement arises, we create three things in Smartsheet: a project plan, a dashboard, and internal documents. It is done through the form and Smartsheet's automation services. This process shortens the time to market from seven days to less than 12 hours."
"The solution is scalable."
"The most valuable features of Smartsheet are its collaboration tools, the ability to centralize and prioritize projects, and robust reporting capabilities."
"It could be more user-friendly."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"I would like to see some artificial intelligence incorporated into the management functions."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"It would be beneficial to enhance user-friendliness and make it less complex while maintaining its overall excellence as a product."
"There are some pain points for me. Other people use it a little differently, but I would like to be able to do a little more with it. I would like database functionality with it wherein if I bring in several Excel spreadsheets of data and load them into Smartsheets, I should be able to make a correlation between an index field and run a report against those two. I can do it, but it's a little clunky. So, I need a little more experience to feel comfortable doing that."
"The dashboard is not user-friendly, it needs improvement."
"Smartsheet could be improved to be a ticketing system. It would be nice to have a system to do everything."
"Maybe the solution could be a little bit more flexible."
"Lacks the ability to edit attachments within the solution."
"We have to manually put in every dependency in Smartsheet."
"I think it is all going to be about APIs in the future and I don't think Smartsheet is doing a lot in that regard. They have some integrations with Jira, but you have to pay for them."
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ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews while Smartsheet is ranked 4th in Project Portfolio Management with 33 reviews. ServiceNow Strategic Portfolio Management is rated 8.0, while Smartsheet is rated 8.2. The top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Broadcom Clarity , whereas Smartsheet is most compared with Microsoft Project, Spreadsheet.com, Adobe Workfront, monday.com and Planisware. See our ServiceNow Strategic Portfolio Management vs. Smartsheet report.
See our list of best Project Portfolio Management vendors.
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