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Faddom vs OpenText Service Manager [EOL] comparison

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Faddom
83 views|52 comparisons
OpenText Logo
OpenText Service Manager [EOL]
Read 48 OpenText Service Manager [EOL] reviews
1,314 views|892 comparisons
79% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
IT Service Management (ITSM)
May 2024
Executive Summary

We performed a comparison between Faddom and OpenText Service Manager [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: May 2024).
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769,976 professionals have used our research since 2012.
Featured Review
Use Faddom?
Tomasz Kadlewicz
Customizable, flexible, and reliable
It's the point of control for managing issues and offers control in the implementation of the changes. It's had a positive impact in general in our... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."
  • "Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."
  • "The license is not cheap."
  • "I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."
  • "HP Service Manager has moderate pricing."

    • More OpenText Service Manager [EOL] Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Micro Focus Service Manager?
    Top Answer:The initial setup is easy.
    Read all 11 answers   →
    What needs improvement with Micro Focus Service Manager?
    Top Answer:The product's technical support services need improvement.
    Read all 11 answers   →
    What is your primary use case for Micro Focus Service Manager?
    Top Answer:We use the product for infrastructure, profile, and incident management.
    Read all 10 answers   →
    Ranking
    44th
    out of 49 in IT Service Management (ITSM)
    Views
    83
    Comparisons
    52
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    12th
    out of 49 in IT Service Management (ITSM)
    Views
    1,314
    Comparisons
    892
    Reviews
    6
    Average Words per Review
    319
    Rating
    7.0
    Comparisons
    Also Known As
    Micro Focus Service Manager, HPE ITSM, HPE Service Manager
    Learn More
    Faddom
    OpenText
    Overview

    Faddom is the application observability platform for the secure era. Be in control of your business applications with our agentless application dependency mapping platform. Visualize your on-premise and cloud infrastructure with continuous, automatic updates in as little as 60 minutes and see all your servers and applications and how they are connected to each other.

    Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

    Sample Customers
    Coca-Cola, Paradigm, Hancock Whitney, MetroBank, NetApp, Verisk, Lake County of Florida, City of Portsmouth, NRG, Florida Department of Transportation, Synlab, UCLA, Lightricks, SolarEdge, Ituran, Risco Group, Pepsi Bottling Ventures, Nutanix, VMware, CDW, Matrix, Ascendion, SHI, E-Plus, Accenture, Fujitsu, Kyndryl, Zanaris
    resultspositive, Globicon
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm31%
    Comms Service Provider14%
    Aerospace/Defense Firm10%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Financial Services Firm14%
    Manufacturing Company12%
    Comms Service Provider7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business19%
    Midsize Enterprise8%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise18%
    Large Enterprise64%
    Buyer's Guide
    IT Service Management (ITSM)
    May 2024
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    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: May 2024.
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    769,976 professionals have used our research since 2012.

    Faddom is ranked 44th in IT Service Management (ITSM) while OpenText Service Manager [EOL] is ranked 12th in IT Service Management (ITSM) with 48 reviews. Faddom is rated 0.0, while OpenText Service Manager [EOL] is rated 7.2. On the other hand, the top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". Faddom is most compared with ServiceNow and Cisco CloudCenter, whereas OpenText Service Manager [EOL] is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX), BMC Helix ITSM and IBM Maximo.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.