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  • Mumba Cloud vs. NICE CXone

Mumba Cloud vs NICE CXone comparison

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    Mumba Cloud

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    NICE Logo

    NICE CXone

    Read 11 NICE CXone reviews
    797 views|560 comparisons
    95% willing to recommend
    Featured Review
    Use Mumba Cloud?
    Anonymous User
    Enables us to have full visualization on all metrics and to manage and staff our center as necessary
    NICE CXone has had a HUGE impact on our contact center. It took us from a place where we had no visualize on contact volumes, handle times, ASA,... Read more →
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    Here are some excerpts of what they said:
    Pricing and Cost Advice
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  • "We had a custom setup that cost us some money."

    • More NICE CXone Pricing and Cost Advice →

    Ranking
    Unranked
    In Emerging Solutions
    4th
    out of 33 in Workforce Engagement Management
    Views
    797
    Comparisons
    560
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
    Learn More
    Mumba Cloud
    NICE
    Overview

    A world first, enterprise mobility solution that combines the benefits of SaaS with the flexibility of a custom application. For organisations seeking mobility for their workforce, Mumba Cloud continues to innovate and in doing so, has established itself as a trailblazer in a cutting edge industry sector.

    The combination of rapid time to deployment, significant cost savings and outstanding customer support means that Mumba Cloud has no equal, not only in what the solution does but also in what it can achieve for your organisation.

    NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.

    The Summer 2023 Release of CXone introduced several key features and improvements designed to drive greater flexibility, insights, and operational efficiency for enterprises. Key new features include:

    • Integration Hub - Enables seamless integration with third-party apps to eliminate data silos.
    • Enhanced Supervisor Workspace - Provides real-time visibility and guidance across all interaction channels to improve coaching.
    • Application Analytics - Offers insights into agent performance and interactions to identify optimization opportunities.
    • Multi-Cloud Support - Allows deployment with Microsoft Azure, expanding environment options.

    Other updates focus on analytics, virtual agent integration, multi-language support, streamlined workflows, and API expansion to improve experiences and accessibility.

    CXone is valuable for IT leaders seeking robust, adaptable solutions to optimize complex CX operations, and business executives aiming to enhance efficiency, experiences and decision making through actionable data.

    Sample Customers
    Compass Group, Crown, ISS, Collins Food Limited, The Westpac Group, WorleyParsons, Mission Australia
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    No Data Available
    REVIEWERS
    Media Company14%
    Outsourcing Company14%
    Wholesaler/Distributor14%
    Comms Service Provider14%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Healthcare Company11%
    Insurance Company6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business57%
    Midsize Enterprise36%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%

    Mumba Cloud doesn't meet the minimum requirements to be ranked in Emerging Solutions while NICE CXone is ranked 4th in Workforce Engagement Management. Mumba Cloud is rated 0.0, while NICE CXone is rated 8.2. On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Mumba Cloud is most compared with , whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and ServiceNow.

    We monitor all Emerging Solutions reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.