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  • NEC UNIVERGE UC&C Contact Center vs. SAP Business Communications Manager

NEC UNIVERGE UC&C Contact Center vs SAP Business Communications Manager comparison

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Ranking
9th
out of 15 in Contact Center Infrastructure
Views
58
Comparisons
44
Reviews
0
Average Words per Review
0
Rating
N/A
12th
out of 15 in Contact Center Infrastructure
Views
47
Comparisons
40
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
UNIVERGE UC&C Contact Center
Business Communications Manager
Learn More
NEC
SAP
Overview
UNIVERGE Business ConneCT, NEC's versatile all-in-one Unified Communications & Collaboration (UC&C) suite, integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices - in the office, at home and on the move. Business ConneCT includes call control, presence, voicemail, operator and directory services, as well as a comprehensive contact center.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Sample Customers
Nippon Express, Virtua Healthcare System, Ministry of Education Province of San Juan Argentina, Taj Hotels Resorts and Palaces, Olive View-UCLA Medical Center, Minaminihon Information Processing Center, Tift Regional Medical Center, TORO National Support Network
Kaeser Kompressoren

NEC UNIVERGE UC&C Contact Center is ranked 9th in Contact Center Infrastructure while SAP Business Communications Manager is ranked 12th in Contact Center Infrastructure. NEC UNIVERGE UC&C Contact Center is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, NEC UNIVERGE UC&C Contact Center is most compared with , whereas SAP Business Communications Manager is most compared with .

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