Compare NEC UNIVERGE UC&C Contact Center vs. SAP Business Communications Manager

NEC UNIVERGE UC&C Contact Center is ranked 14th in Contact Center Infrastructure while SAP Business Communications Manager which is ranked 13th in Contact Center Infrastructure. NEC UNIVERGE UC&C Contact Center is rated 0, while SAP Business Communications Manager is rated 0. On the other hand, NEC UNIVERGE UC&C Contact Center is most compared with Cisco Contact Center Enterprise, Avaya Aura and Mitel Contact Center Solutions, whereas SAP Business Communications Manager is most compared with Avaya Call Center and Cisco Contact Center Enterprise.
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Also Known As
UNIVERGE UC&C Contact CenterBusiness Communications Manager
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NEC
SAP
Overview
UNIVERGE Business ConneCT, NEC's versatile all-in-one Unified Communications & Collaboration (UC&C) suite, integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices - in the office, at home and on the move. Business ConneCT includes call control, presence, voicemail, operator and directory services, as well as a comprehensive contact center.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Offer
Learn more about NEC UNIVERGE UC&C Contact Center
Learn more about SAP Business Communications Manager
Sample Customers
Nippon Express, Virtua Healthcare System, Ministry of Education Province of San Juan Argentina, Taj Hotels Resorts and Palaces, Olive View-UCLA Medical Center, Minaminihon Information Processing Center, Tift Regional Medical Center, TORO National Support NetworkKaeser Kompressoren
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