Kaivalyamurtidas-SadhuAdministrator at BAPS Swaminarayan Sanstha
David FitzermanChief Alchemist/ IT Operations Manager at DFC International Computing
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It just works as advertised and serves the purpose for which we got it."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."
"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."
"We got a pretty good deal. It was fairly affordable."
"Its pricing is great."
"Its price is a little high as compared to other solutions."
NinjaRMM simplifies and automates the day-to-day work of managed service providers and IT professionals so they can focus on complex, value-added services, end-user relationships, and strategic growth. NinjaRMM is a powerful, easy-to-use remote monitoring and management platform that provides a single-pane-of-glass view into all your endpoints and the tools you really need to improve delivery.
Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.
NinjaRMM is ranked 7th in Remote Monitoring and Management Software with 2 reviews while TeamViewer Remote Management is ranked 9th in Remote Monitoring and Management Software with 2 reviews. NinjaRMM is rated 9.0, while TeamViewer Remote Management is rated 8.6. The top reviewer of NinjaRMM writes "Works brilliantly, great pricing and support, and has a simple web interface and capable mobile app". On the other hand, the top reviewer of TeamViewer Remote Management writes "Efficiently accesses other end-points". NinjaRMM is most compared with Atera, N-able N-central, Kaseya VSA, Datto Remote Monitoring and Management and ConnectWise Automate, whereas TeamViewer Remote Management is most compared with Datto Remote Monitoring and Management, N-able Remote Monitoring & Management and ManageEngine Desktop Central MSP. See our NinjaRMM vs. TeamViewer Remote Management report.
See our list of best Remote Monitoring and Management Software vendors.
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